---

---

Location

Hartford, CT | United States

---

Job description

Full job description

Are you interested in acquiring skills, knowledge, and experience that will help you develop and have a rewarding and successful career? Would you like to make a difference and serve our citizens? If so, we have an exciting opportunity for you!

The State of Connecticut, Department of Revenue Services (DRS) Operations Support Unit has five (5) current openings and future anticipated openings for a Connecticut Careers Trainee (CCT) with a target class of Tax Corrections Examiner 1. This recruitment will be used to develop a pool of candidates to be hired as vacancies occur. These positions will be located in Hartford, and are full time, 40 hours per week, Monday through Friday, 8:00 AM - 4:30 PM with a hybrid arrangement for some on-site work and some telework.

State of Connecticut employees participate in a competitive benefits plan that includes:

• NEW: A Platinum Healthcare Plan, the nation’s best for state employees and dependents, according to a report by Georgetown’s Center on Health Insurance Reform and article by Ellen Andrews, Ph.D., along with comprehensive benefit offerings.
• Sick and personal leave.
• We encourage a healthy work/life balance to all employees.
• State of Connecticut is an eligible Public Service Loan Forgiveness employer, meaning you may be eligible to have qualifying student loans forgiven after 10 years of service. Click here for more information.

Discover the opportunity to:

• To work for a Forbes top company: ‘ Forbes ’ State of Connecticut Ranked One of the Best Employers of 2023 - State of CT Receives National Recognition for Offering Job Growth, Competitive Benefits, and Flexible Schedule.
• Engage in a rewarding career.
• Assist our employees so they can achieve success.
• Make a difference in the public sector.
• Work together in a collaborative team environment.

Position Highlights

• The Connecticut Careers Trainee is a training program targeted to college graduates or those with a desire for a career change to provide a one-year training program to develop the vital tools to work in the professional field of Tax Corrections Examiner 1.
• You will receive training in introductory governmental work for development of skills and knowledge in the field of public administration in order to qualify for advancement into agency professional positions. You will perform a variety of increasingly difficult duties as skills are acquired during the course of the training period.
• These positions are located within the Operations Support Unit of the Operations Division.
• More information on the unit can be found in the "Examples of Duties" section below.

A career with DRS may be the right fit for you. Join our team and discover why we are a phenomenal place to work. We’re committed to administering the state’s tax system fairly, courteously, and efficiently. We believe the way to do this is to partner the skills, creativity, and resourcefulness of our workforce with the best technologies available. Our employees are dedicated to public service and have many opportunities for personal and professional growth.

About Us

The State of Connecticut, Department of Revenue Services endeavors to provide fair, consistent and efficient services to administer the tax laws of the State of Connecticut. We advocate for sound tax policy and strive to collect tax revenue in an accurate, timely and reliable fashion to support and fund the crucial services to the citizens of Connecticut. We provide the highest degree of integrity, professionalism, and excellent customer service for our taxpayers.

You are the voice of the agency to provide Connecticut taxpayers with the best service possible. It is of the utmost importance that we recruit and retain a high-quality, skilled, and diverse workforce, as taxpayers rely on our employees to accurately collect revenue to fund all the state’s services.

Selection Plan

Prospective employees of the Department of Revenue Services will undergo a tax compliance check and criminal background check prior to an offer of employment being made. Additionally, all employees of the Department of Revenue Services are prohibited from engaging in the preparation of tax returns in exchange for financial compensation; working at a tax preparation service (either as an employee, contractor, subcontractor, self-employed individual or other designation); and working at an accounting firm or similar type of business with responsibility for the preparation of tax returns (either as an employee, contractor, subcontractor, self-employed individual or other designation). Outside business interests and outside employment must also be disclosed prior to an offer of employment being extended.

For current state employees, salary calculations are not necessarily comparable from one of the three branches of state government (i.e., Executive, Legislative, Judicial) to the other.

FOR ASSISTANCE IN APPLYING: Please read or watch our Applicant Tips on How to Apply!

To Apply

• In order to be considered for this job opening, you must meet the Minimum Qualifications as listed on this job opening. You must specify your qualifications on your application.
• The minimum experience and training requirements must be met by the close date on the job opening, unless otherwise specified.
• Ensure that your application is complete and detailed before submitting it. In order to comply with Public Act 21-69, the State of Connecticut is no longer asking for resumes during the initial application process. You will not be able to make revisions once your application is submitted into the JobAps system.
• All application materials must be received by the recruiting agency by the time specified on the job opening for the position for which you are applying. Late applications may not be submitted and will not be considered. Exceptions are rare and limited to documented events that incapacitate a candidate during the entire duration of the job posting time period. It is the candidate’s obligation and responsibility to request an exception and provide a legally recognized justification to accommodate such exception. Requests should be made to [email protected].

Important Information After You Apply

• This posting may require completion of additional referral questions (RQs). You can access these RQs via an email that will be sent to you after the posting's closing date or by visiting your JobAps Personal Status Board (Certification Questionnaires section). Your responses to these RQs must be submitted by the questionnaire's expiration date. Please regularly check your email and JobAps Personal Status Board for notifications. Please check your SPAM and/or Junk folders on a daily basis in the event an email provider places auto-notification emails in a user's spam.
• Although applicants will receive correspondence via email, as a backup they are also encouraged to sign on to their Personal Status Board on a daily basis to monitor their status, view all emailed notices and complete tasks required in the recruitment process.
• Note: At any point during the recruitment process, applicants may be required to submit additional documentation which support their qualification(s) for this position. These documents may include: a cover letter, resume, performance reviews, attendance records, supervisory references, licensure, etc., at the discretion of the hiring agency.
• The immediate vacancy is listed above, however, applications to this recruitment may be used for future vacancies in this job class.

For questions regarding this recruitment, please contact Nicholas Naples at [email protected].

PURPOSE OF JOB CLASS (NATURE OF WORK)

In a state agency this class is accountable for mastering the skills necessary to satisfactorily complete the training program for a professional position.

EXAMPLES OF DUTIES

The Operations Support Unit is responsible for functionality-based duties concentrating on taxpayer demographics, financials and correction of taxpayer accounts. They generalize in all tax types administered by DRS and perform a limited range of tasks. The mission of the Operations Support Unit is to provide assistance to all of the Operations Tax Teams. The unit provides account related service in a timely manner by: reviewing and correcting tax returns; maintaining and adjusting account financial and demographic data; generating bills and issuing refunds, responding to taxpayer inquires via phone, fax, email and written correspondence.

KNOWLEDGE, SKILL AND ABILITY

• Oral and written communication skills;
• Ability to
  • acquire knowledge and skills required for the target classification;
  • understand, evaluate and solve problems by exercising judgement and logic;
  • read, interpret and understand written material;
  • perform basic arithmetical computations;
  • interpret charts, graphs and tables;
  • learn and reason;
  • establish and maintain cooperative relations with superiors, associates and general public;
  • utilize computer software.

MINIMUM QUALIFICATIONS

Candidates must be able to meet the experience and training requirements of the designated job class at the completion of the development program.

PREFERRED QUALIFICATIONS

• Bachelor's degree or Master's degree in a business-related field;
• Experience in a high-volume customer service environment;
• Experience in analysis and math computations;
• Experience communicating with diverse groups through oral and written communication;
• Experience using new technology and different financial software systems, including the Microsoft Office Suite;
• Experience working effectively remotely.

---

Job tags

---

---

Salary