IT Senior Service Lead - Forecast to Supply - Hybrid

Location

Portage, MI | United States

Job description

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting  stryker.com

Who We Want

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.
Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

What You Will Do

The IT Sr Service Lead – FTS will be part of the IS, Shared Service (SS) ERP department and will be responsible for handling support and ensuring smooth functioning of business operations across Stryker divisions. The analysts would be required to work independently towards maintaining the SAP ERP and to handle any new requirements from business and providing the solution for the same. The analyst would be managing the strategic partners and ensure Run KPIs are met.  The candidate will be responsible to ensure the solution integrity, the alignment with the business requirements and the successful deployment of SAP solution to different Stryker sites. The type of activities the candidate will be working on is solution confirmation, solution design, solution build and enhancements and smooth functioning of business operations.

The candidate will have the opportunity to work in key and strategic projects in a very dynamic environment. This position offers excellent opportunities of personal development depending on candidate motivation and competencies.

Essential duties & responsibilities:

• Create solution designs across process, data, and technology that meet business requirements and adhere to relevant standards and principles, leverage common tools and processes, and meet cost/delivery objectives.
• Working experience on RICEFW realization and should be able to cater and map the business requirements.
• Required to have exposure and understanding of business functions like manufacturing, finance, purchase, inventory management.
• Good knowledge of ITSM process like change management, incident management and problem management
• Work closely with third-party logistics partners to deploy high-quality solutions.
• Create functional and technical flow diagrams across various ERP platforms and WMS.
• Partner with the functional organization to manage fallout and error correction.
• Proactively identify issues during hypercare and collaborate with stakeholders for faster resolution.
• Build strong relationships with cross-functional teams (commercial, distribution, trade compliance, transportation, finance, manufacturing, regulatory, quality).
• Partner with IT teams to ensure compliance with regulations, policies, standards, procedures, and associated documentation including but not limited to computer systems validation, Global Change Control, SOX, and PMO standards.
• The competencies required would be analytical skills, good understanding of business and business processes, skills to gather the business requirement and provide appropriate solution.
• Should be able to roll out training programs around SAP which allows smooth onboarding for team members into the same domain.
• Develop operational reports to validate system flows and manage exceptions.
• Resolve issues promptly to minimize customer impact and financial reconciliation challenges.
• Should be proactive towards working on continues improvement activities for generating higher productivity in terms of business benefits and reduction of ticket count.
• Must be able to multitask, evaluate high priorities and deliver quality performance under pressure.
• Excellent organizational, interpersonal, written, and verbal communication skills with ability to effectively work in a team environment.
• Exceptional customer service orientation, with a focus professional interaction with all customers, contractors, and vendors, both internal and external to Stryker
• Identify opportunities for process excellence and innovative solutions.
• Align distribution network transformation with ERP technology consolidation efforts.
• To communicate the functional and processes requirements to the development team by developing and maintaining design/technical documents.
• Exposure to Planning tools, HANA preferred.
• SAP EWM certification preferred.
• HP-ALM knowledge, working experience preferred

What You Will Need

• Bachelor's Degree from an accredited university required; Bachelor’s degree in the areas of Computer Science, Engineering, Information Systems, Business, or equivalent field of study preferred. 
• Minimum 6 years of professional experience is required.
• Should have at least 6 years of SAP EWM (Extended Warehouse Management), TM (Transport Management) with minimum two end-to-end implementation and multiple support projects with exposure on Upgrade and rollouts. SAP GTS experience will be highly preferred.
• Should have hands on experience in configurations of all aspects of SAP PP, EWM (HANA and ECC 6.0), managing queues, iDOC failures and 3PL integration.
• Working Knowledge and prior experience in SAP GTS  will be highly preferred.
• Should have hands on experience in configurations of all aspects of SAP PP, EWM Module (HANA and ECC 6.0), managing iDoc failures and 3PL integrations.
• Strong knowledge of warehouse and distribution business processes best practices and managing Inbound/Outbound Queues for S4, EWM, Transportation management for any failures
• Strong analytical, problem solving, and troubleshooting skills.
• Strong strategic skills with ability and vision to map out “to be” business processes
• Demonstrated ability to influence and foster collaborative relationships
• Demonstrated ability to manage multiple projects and meet milestones
• Experienced in SAP Interfaces and EDI preferred

About Stryker

Our benefits:

• 12 paid holidays annually

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.

• Financial benefits include Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.

For a more detailed overview of our benefits or time off, please follow this link to learn more:  US Stryker employee benefits

About Stryker
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at  stryker.com.

Know someone at Stryker?
Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program on our  referral page

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain various vaccinations as an essential function of their role.

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