Catholic Charities of San Francisco
Location
San Francisco, CA | United States
Job description
ORGANIZATION SUMMARY
Catholic Charities is one of the largest, oldest, and most comprehensive nonprofit human services organizations in Northern California, annually reaching more than 60,000 vulnerable individuals of all faiths in San Francisco, San Mateo, and Marin Counties. With a staff of approximately 450, reaching peaks of nearly 600 with seasonal hires, a budget of $54.3 million, and a current governing board of 27, this venerable, fully-accredited, independent 501(c)(3) nonprofit addresses some of the most pressing community needs – homelessness, generational poverty, immigration, inequality, hunger, aging in isolation, and communicable disease -- to name a few – with compassion and services of highest quality.
PROGRAM & POSITION SUMMARY
The Homelessness Prevention Program (HPP), a program of Catholic Charities, provides homelessness prevention assistance to families and singles in San Francisco to help them maintain or obtain permanent housing. HPP assists families in permanent housing who are in danger of eviction or who need help to move to a more sustainable rental situation. Service components provided include needs assessment, budget planning, landlord mediation, referrals to tenancy counseling and legal assistance, short-term case management, necessary referrals, and access to financial/rental assistance.
Under general supervision from the Assistant Deputy Director, the Program Director oversees the daily program operations of the Program Manager, Staff at their location. The PD works directly with case management staff to resolve any program or client issues and acts as a liaison to property owners, property managers and outside community service providers.
This position will work extensively with program and city-wise database and support the teams.
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ESSENTIAL DUTIES & RESPONSIBILITIES
- Monitors and directs day to day operations for the progam in compliance with Catholic Charities policies and procedures and requirements.
- Prepare and update monthly reports and maintain a record keeping system for regulatory agencies and funder reports.
- Participate in related program, organization and community meetings as assigned.
- Service Management: Develop, maintain and improve standards for client service and written procedures and protocols for services
• Operations: Manages day to day operations for service area in compliance with Catholic Charities policies and procedures and requirements.
• Fiscal Management: Carry out sound fiscal management practices, to include develop, monitor and stay within program budget.
• Communication: Consistantly practice effective mission based communication across all levels throughout the organization and programs.
• Leadership: Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission, vision and values of the organization.
• Community: Develop and maintain positive professional relationships with collaborative service providers, funders, and communities.
• Employee Development: Supervisory responsibilities to include; hiring, promoting, compensating, training, disciplining, scheduling, directing, terminating, developing and performance management of employees.
• Strategic Planning: Develops strategic plans, sets objectives based on goals, mission and values, gathers input and knowledge of others, adjust and monitor plans as needed.
• Development: Participate in the acquisition of new and renewals of foundation grants and government contracts and provide for reporting on funds received including writing of proposals, reports, letters and other communications.
• Revenue Management: Responsible for managing all revenue sources to include contract renewals, acquisition of new contracts and/or fundraising, and collection of fees.
• Data entry into One System, and CARESystems, and completion of monthly reports.
• Work with Program Coordinator and Program Planning Committee as requested to plan special programming, events, and fundraising.
• Coordinate community outreach with program staff.
• Attend meetings and training programs, as requested.
• Commitment to the Mission and Vision and Core Values of Catholic Charities.
- Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Education & Experience : - Master’s Degree in Social Work or similar field preferred or five years related experience required with at least one year of experience in providing direct services in a social service organization.
- Minimum two years experience providing client case management services and experience working with homeless population.
- Experience navigating the Bay Area housing market
Knowledge, Skills & Abilities : - Excellent interpersonal and communication skills.
- BILINGUAL IN MANDARIN/CANTONESE or SPANISH highly preferred.
- Knowledge of San Francisco County social services networks.
- Strong coordination skills.
- Knowledge of community resources for population.
- Strong knowledge of substance abuse and mental health issues and treatment models, including Harm Reduction, trauma informed care.
- Ability to assess emergency situations and react accordingly by accessing appropriate medical/social systems.
- Must be able to drive and have access to reliable vehicle to be used for home visits (mileages and cell phone paid by agency)
- Good written and verbal communication skills.
- Ability to prioritize tasks with strong organizational skills.
- Ability to design systems and processes to track data and monitor progress.
- Functional knowledge of Microsoft Office Products.
- Knowledge of mandatory reporting requirements for people working with ageing adults and children.
- Knowledge of issues facing homeless individuals.
- Achievement oriented and client focused.
- Cultivates teamwork and cooperation.
- Demonstrates the necessary attitudes, knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.
Clearances Required Prior to the First Day of Employment: Fingerprints:
Required TB Screening –
Negative Tuberculosis Test:
N/A First Aid
Certificate:
N/A COVID-19
Proof of Vaccination:
Required Council on Accreditation (COA) roles
Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.
Is responsible for accurate and timely submission of case records.
Serves on a quarterly case record review committee for Performance and Quality Improvement
Serves on department or program Performance and Quality Improvement PQI Committee responsible for monitoring goals and reporting.
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Frequent bending, standing, stooping, kneeling, reaching, twisting and walking.
- Frequent lifting, pushing and pulling.
- Frequent repetitive motions: Making substantial movements (motions) of the wrists, hands and/or fingers.
- Medium work: Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds of force constantly to move objects.
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; and extensive reading.
- Driving is required for this position.
If driving is requested for a specified project, incumbent must have a valid California driver's license and be able to provide proof of DMV record and personal insurance (if required.)
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Working environment is clients’ living environment as we conduct home visits for all clients regularly.
- When entering a client's private space, there may be exposure to personal possessions/artwork which could be offensive.
- Occasionally exposed to outside weather conditions.
- Noise level in work environment is usually moderate.
- May include contact with clients with mental health issues who demonstrate behaviors such as use of profanity, shouting, running away, self-harm and violence.
- The worker is occasionally exposed to perfume or scents in personal care products used by employees, clients, and visitors.
- The worker is subject to outside environmental conditions: No effective protection from weather.
- The worker is subject to noise: Noise level in work environment can be moderate to excessive.
- Occasional need to interact with clients that may be expressing anger both appropriately and inappropriately, and to manage the client environment in a way that will avoid further escalation of any inappropriate behavior.
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
In accordance with the requirements of title II of the Americans with Disabilities Act of 1990 ("ADA"), Catholic Charities SF does not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities. Furthermore, Catholic Charities SF does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under title I of the ADA
CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race, color, creed, religion, national origin, ancestry, age, sex, sexual orientation, gender identity, legal domicile status, veteran status, disability or AIDS/HIV status or any other characteristic protected under federal or state law. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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