Location
Bar Harbor, ME | United States
Job description
Welcome Guests to an Unforgettable Stay in Bar Harbor's Oasis! Ready to be the face of hospitality in a stunning coastal setting? We're on the lookout for a personable and customer-focused Hotel Front Desk Agent to join our team and provide a warm welcome to visitors exploring the beauty of Bar Harbor.
As a Front Desk Agent at the Bar Harbor Motel, your role will be to provide that critical first impression and welcome to our guests. In many cases you are the first team member they interact with and can set the tone for the duration of their stay. If you have a natural passion for delivering exceptional service, enjoy solving problems, and are comfortable using a computer to check guests in and out this may be the role for you.
We are a family-owned independent hotel, committed to providing a comfortable and welcoming haven for our guests. Recognized as one of the Best Places to Work, we foster an inclusive workplace.
You will be working your magic on a full-time seasonal basis from Spring to Fall. Your schedule will be 40 hours a week. Weekends, nights, and holidays are a must. The starting wage is $17 per hour.
Why you want to work with us:
- Work in the serene ambiance of Bar Harbor, offering a peaceful retreat for both guests and team members.
- Join a collaborative team that values teamwork and ensures your success in this essential role.
- Explore opportunities for career advancement within our expanding hotel family.
What you may not know is that we also have amazing benefits and perks:
- Start earning PPL (Paid Personal Leave), An employee will earn 1 hour of paid personal leave for every 40 hours worked during the calendar year.
- Teladoc Virtual Care - Talk to a doctor, therapist, or medical expert anywhere you are by phone or video. For only a $25 monthly charge you would have virtual access to care for a wide range or medical conditions and mental health issues. There is a $0 copay and spouse/dependent(s) are eligible to use the service for free.
- Dental Insurance - Our dental plan is amazing. It is a gem. You get up to 4 cleanings a year and so much more. We pay 80% of the cost.
- End of Season Bonus.
- Heating savings program in partnership with Irving and Dead River - save on heating oil and propane.
- Core Values Program – earn points for branded swag!
- Referral Bonus – up to $1,000 per new full-time employee you refer.
- Discounts on hotel stays (our portfolio, and at selected New England Inns & Resorts collection hotels), dining, and spa services.
- Employee Recognition Programs.
- Employee Assistance Program (EAP) – Experienced counseling, free & anonymous.
- Employee Relief Fund – Financial support for unexpected situations. Mostly funded by our awesome teammates!
- Annual Flu Shot Clinic.
- Witham Family Hotels Gala – an annual event that recognizes YOU!
Here are some more details:
Essential Duties:
- Provides exceptional customer service.
- Monitors rates, availability and guest room blocks on a daily basis.
- Ensures balanced accounting functions, including cash banks, A/R, credit card processing and room charges.
- Maintains open and efficient communication with other departments.
- Demonstrates commitment to hotel by professional appearance, respectful communication and integrity.
- Maintains a friendly, cheerful, and courteous demeanor.
- Supervise daily shift process ensuring all team members adhere to standard operating procedures.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation.
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.
- Seek assistance/advice from management as needed.
Skills Required:
- Decision making using fair judgement.
- Knowledge of Microsoft Office, including Word, Excel and Outlook.
- Effective communication, written and verbal.
Physical Demands
- Prolonged periods of standing and working at the front desk.
- Must be able to lift up to 30 pounds at times.
- Must be able to work early mornings, late nights and unpredictable hours, including weekends and holidays.
Required Education and Experience
- No specific education required.
- 2 years of hotel experience or similar office experience.
Performance Measurement:
90 Day performance review, annual performance review, attendance, productivity, feedback from others, Guest Response scores, etc.
If you have a passion for creating memorable guest experiences, excellent communication skills, and a commitment to delivering top-notch service, we invite you to be a key player in our hospitality oasis! Apply Now and Elevate Guests' Stays with Your Welcoming Spirit!
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