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Center manager


Peckham


Location

Lansing, MI | United States


Job description

Full job description

*Staff positions are supportive roles providing support to our rehabilitation mission. Applicants for staff positions do not need to have a barrier to employment to be eligible for these roles.*

Peckham Inc. - Contact Center Manager

POSITION SUMMARY

The Contact Center Manager provides leadership through training, analytical review and direction to the operations team and members of the Contact Center. This position is accountable for communicating operational standards, setting priorities, monitoring procedures, coaching, and evaluation of work performance as needed along with other duties. The Business Service Manager must foster an environment of continuous improvement while developing recommendations to improve performance in a way that creates an excellent customer and employee experience. Two positions are available currently, one is on night shift and the other on day shift.

MAIN DUTIES AND RESPONSIBILITIES include the following:

OTHER DUTIES AND RESPONSIBILITIES include the following:

SUPERVISORY RESPONSIBILITIES

This position supervises contact center supervisors and team members.

MINIMUM QUALIFICATIONS

PREFERRED QUALIFICATIONS

PHYSICAL DEMANDS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case by case basis.

PHYSICAL DEMANDS

The physical demands of this position may be reasonably accommodated for individuals with disabilities on a case-by-case basis.

PECKHAM IS AN EQUAL OPPORTUNITY EMPLOYER

EEO/AA Employer/Vet/Disabled. Peckham provides equal opportunities and does not unlawfully discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, height, weight, marital status, veteran status, or any other protected characteristic protected by applicable federal, state, or local law.

REASONABLE ACCOMMODATION FOR APPLYING NOTICE

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance or a reasonable accommodation to complete any part of your application please:

Email us at

[email protected]

Call us at (517) 316-4000 Visit us at: 3510 Capital City BLVD, Lansing, MI 48906 (M-F 8am - 4pm)

Examples of reasonable accommodations may include making a change to the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.

Business Line:

Contact Center Solutions

Location:

Lansing, MI

Worker Sub-Type:

Staff Member


Job tags

Hourly payFull timeTemporary workLocal areaNight shiftDay shift


Salary

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