Sam Houston State University
Location
Huntsville, TX | United States
Job description
Requisition: 202400043S
Occupational Category (Staff Positions Only): Technical/Para-Professional
Hiring Salary: Monthly-Staff
Department: Visitor Services
General Requirements:
Bachelor's Degree in a related field. Three years of related experience. Working knowledge of Sam Houston State University and University procedures would be helpful. A combination of education, experience, and training that would produce the required knowledge and abilities could be considered.
Nature & Purpose of Position/Usual Duties:
Performs highly advanced and complex specialist duties for the Visitor Services office.
Primary Responsibilities (Staff Positions Only):
Hires, supervises, schedules, and trains SAMbassador team (approximately 20 students) and the Orientation Leader team (approximately 30 students.) Creates and enforces policies. Stays up-to-date on all related supervisory and hiring policies (Human Resources, Work Study, Payroll, Purchasing, Travel, etc.). Plans week-long training events multiple times a year in addition to continued training on a weekly basis. Builds and maintains relationships with campus partners to facilitate event planning and ongoing training for student staff. Responsible for tour experience planning and evaluation. Coordinates and supervises the Orientation Leader team during New Student Orientation and ensures that all policies are followed. Prepares and reviews reports on guest feedback and program effectiveness. Develops new programs and guest experience ideas to increase outreach to prospective students and visitors. Prepares and oversees program guidelines, procedures, policies, and rules, and ensures each is up-to-date and followed for both student teams. Prepares budget requests for travel, staff events, etc., as needed. Monitors project timelines and identifies issues. Responsible for maintaining office inventory and purchasing as related to student staff uniforms, equipment, and guest experience pieces. Assists with day-to-day operations of Visitor Services to include coordinating/scheduling tours and giving recruitment presentations. Promotes Visitor Services mission and vision of exceptional guest service and experiences in all programming, training, and event management. Provides staffing support for all Visitor Services initiatives, including specialty tours, recruitment events, and evening/weekend programming as needed. Performs other related duties as assigned.
About Sam Houston State University
About Sam Houston State University For more than 140 years, Sam Houston State University has been preparing students for meaningful lives of achievement. Its motto, "The measure of a Life is its Service," resonates among its 22,000 students, eight colleges and well beyond its historical roots through research, creative endeavors, service learning, volunteering and more. SHSU is an inclusive institution whose mission is to provide high quality education, scholarship, and service to students. With over 90 bachelor degrees, 50 master’s, and 11 doctoral programs—including the nation’s first Ph.D. in forensic science, SHSU provides an exceptional college experience for every student: traditional or non-traditional; first generation; international; or online. Service to self and others is paramount at SHSU and reflected in all university organizations and programs. In fact, the university was named to USA Today’s Top 50 in the U.S. for “commitment to civic engagement and global awareness,” in addition to being classified a "Community Engaged Campus" by the Carnegie Commission on Higher Education. This honor, bestowed to only 311 public institutions nationwide, acknowledges th ... e university's significant commitment to service. Sam Houston State University has a small town feel with large scale opportunities. Located in the Piney Woods region of East Texas, Huntsville provides area residents with a sense of community and belonging, although just an hour drive north of Houston. SHSU is an Equal Employment Opportunity/Affirmative Action Employer and Smoke/Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, creed, ancestry, marital status, citizenship, color, religion, sex, national origin, age, veteran status, disability status, sexual orientation, pregnancy, or gender identity or expression. Sam Houston State University is an "at will" employer. Employees with a contract will have additional terms and conditions. Security sensitive positions at SHSU require background checks in accordance with Education Code § 51.215. SHSU is committed to promoting a campus culture that embraces diversity and inclusion. The University acknowledges and values our responsibility to cultivate an equitable and inclusive environment where students, faculty, staff, and community recognize the benefits of collaboration and mutual respect through diverse identities and experiences. Member The Texas State University System
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