Location
Burlington, VT | United States
Job description
Sales Coordinator works closely with Sales Managers, Front Desk, Accounting, Conference Services, and Revenue Analyst to ensure excellent customer service and the highest level of accuracy in bookings is always provided.
The role is predominantly responsible for creating and maintaining group room blocks, booking links and reservations to accommodate guests, and must ensure that clients are provided with required types of rooms, facilities, and services. The incumbent handles all group room reservations in a friendly and efficient manner, and quotes available rates to maximize room revenue and average rate according to Aimbridge Hospitality standards. This role plays a prominent role in improving the occupancy of the hotel by ensuring group rates and inventory are consistently monitored and updated as needed.
This role is also responsible for ensuring that the administrative functions for all Sales and Catering positions are handled, and obtaining customer satisfaction by performing clerical and administrative duties relating to guest and hotel communications through the sales team.
Occasional light selling duties with prequalification responsibilities are required, and some conference services duties for small group related functions may be assigned.
The position will report directly to the Director of Conference Services with a dotted line to the Director of Sales and Marketing.
QUALIFICATIONS:
- High School graduate or E.D. equivalent.
- Six months reservations or front desk experience in the hospitality industry is preferred.
- Knowledge of Outlook, MS Word, and Excel
- Experience with Group Sales computer systems including Delphi and SMS, OnQ reservations experience preferred.
- Occasional overtime work required to meet
- Capable of using multiple systems at the same
- Self-starter, results-oriented, team player, and demonstrates a high-level attention to
- Flexibility and adaptability to a dynamic, evolving work environment.
- Must be able to convey information and ideas
- Must be able to evaluate and select among alternative courses of action quickly and
- Must work well in stressful, high pressure
- Must maintain composure and objectivity under
- Must be effec
- ive in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.
- Must have the ability to assimilate complex information, data, from disparate sources and consider, adjust or modify to meet the constraints of the particular need.
- Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.
- Must be able to work with and understand financial information and data, and basic arithmetic
JOB RESPONSIBILITIES:
- Approaches all encounters with guests and Associates in an attentive, friendly, courteous, and service- oriented manner.
- Answers phones; qualifies incoming inquiry calls and ensures all inquiries are dealt with accurately, timely and in a professional manner.
- Keep updated files on all upcoming group room blocks upon receipt of
- Ensure accuracy between the Delphi and SMS systems (room blocks, rates, cutoffs).
- Detail each Group profile and/or reservation with Group specific information (rate, rate codes, deposits, location requests, package inclusions, contract concessions, etc.)
- Build rates and inclusive packages specific to each Group (create routing profiles, deposit policies, cancellation policies, etc.).
- Process travel agent
- Act as liaison between group contact and other hotel departments.
- Input group rooming list and facilitate all rooming list changes and billing changes upon
- Manually assign specific accommodations based upon feature and/or location
- Provide reservation and pick up reports upon
- Create Group Resumes and cross references details with system information to ensure
- Attend all Pre-Planning and/or Pre-Conference Meetings with clients and Conference Services team (via phone if not available to attend in person).
- Review no shows from previous night and make corrections as
- Assist accounting in verifying and correcting group guest’s folios and final billing.
- Distributes BEO’s, Changes, Rooming Lists, Signed Contracts, Revisions, to appropriate departments as it relates to meeting and groups.
- Communicate effectively with Front Desk team, Revenue Analyst, Sales Managers, and Conference Services/Banquets teams, and group meeting planners/clients.
- Performs other duties and attends meetings, as assigned by hotel/department
- Organizes in house deliveries, amenities, welcome letters, transportation schedules, as needed.
Situated on the waterfront, Hilton Burlington offers expansive views of the scenic Lake Champlain and the picturesque Adirondacks. With its convenient location, on-site amenities and substantial event space, our hotel has something for everyone. Visitors can explore the area’s many attractions and activities including a scenic lake cruise on The Spirit of Ethan Allen and Burlington Segway Tours.
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:
- Now offering Daily Pay ! Ask your Recruiter for more details
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
Job tags
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