Collections Specialist

Location

Anaheim, CA | United States

Job description

Join one of the top 20 auto finance companies in the industry and grow with us! We offer in-house promotions, great benefits, work-life balance, and job stability. If you're looking to work for a rewarding company that encourages their employees to learn and develop their skills so they have the opportunity to advance within the organization.

As a Collections Specialist you will be responsible for contacting customers who are delinquent in the repayment of their loans and obtain payments, commitment agreements, or establish a repayment plan. The successful candidate acts as a liaison between the creditor and customer and effectively manages overdue accounts.

Additional duties include phone and email communication and maintaining a variety of organizational databases. The successful candidate ensures all collection calls are accurately notated, follows state and federal debt collection laws, and adheres to company policies and procedures.

Basic Responsibilities

• Make collection calls and/or write correspondence
• Provide professional customer service regarding collection issues
• Process and review account adjustments
• Resolve customer discrepancies and short payments
• Monitor and maintain assigned accounts
• Meet department defined department goals and activity metrics
• Perform other assigned tasks and duties necessary
• Enlist the efforts of supervisors/management when necessary to accelerate the collection process
• Must communicate & follow up effectively with customer accounts in a timely manner

Skills & Qualifications

• Bilingual- English/Spanish is REQUIRED
• Excellent time management skills and ability to multi-task and prioritize work
• Strong attention to detail
• Excellent written and verbal communication skills
• Computer proficiency
• Working knowledge of Microsoft Office programs
• Ability to work in a fast paced goal oriented collections department
• Strong organizational, negotiation, and problem solving skills
• Working knowledge of company policies and procedures
• Commitment to excellent customer service
• Previous customer service experience a plus
• High school diploma
• Compensation: DOE

Company Benefits

• 401K with company match
• Medical, dental and vision
• Optional life insurance
• Paid holidays
• Paid vacation and sick days

Lobel Financial is a full-spectrum auto financing solution that specializes in the acquisition and servicing of prime to sub-prime motor vehicle retail installment contracts. We are head quartered in Southern California and have branch offices coast-to-coast.

Employees choose Lobel Financial because of the work-life balance, positive company culture, reward system, benefits and flexibility. If you are an employee and you want to work with a company that is consistently growing, offers competitive salaries and benefits, promotes their employees, and provides a stable work environment, then you've found it with Lobel Financial.

Job tags

Salary

$22 - $25 per hour