Account Manager, Club Service
Location
Tempe, AZ | United States
Job description
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Position: Account Manager, Club Service - Full Time/Exempt
Department: Ticketing Sales & Service
Reports to: Director, Club Service
Location: Arizona Cardinals (Tempe, AZ)
Format: In-person
Cardinals Organizational Summary: The Arizona Cardinals Football Club is a professional football team within the National Football League (NFL). We compete in the National Football Conference (NFC) West division and call State Farm Stadium, in Glendale, Arizona, our home. As one of the oldest pro football franchises in the U.S., the Club has established itself as a sport and cultural hallmark within Arizona, as well as a trailblazer for diversity, equity, inclusion, and belonging (DEIB) initiatives and firsts around the League. Our vision is to build a leading sports organization that competes for championships, drives business results, creates loyal fans, develops proud employees, and inspires hope in our community. We are relentless in our pursuit of greatness on and off the field, while positively impacting our people, our fans, and our community. If you want to join an organization that values putting the team first, doing what is right, growing with positivity, valuing every voice, while driving performance, we would love for you to join our team. Learn more about the Arizona Cardinals and see what's happening here.
Job Summary: The Account Manager, Club Service will be at the forefront of delivering exceptional fan experiences, providing top-tier customer service, and developing meaningful connections with our Club Seat Members. As a significant contributing factor to the overall success of the Arizona Cardinals, your commitment to fan satisfaction will be instrumental in fostering lifelong fans.
Primary Job Duties: The Account Manager, Club Service will have the daily responsibilities, without limitation, to include the following:
- Establishing and maintaining client relationships that will result in client satisfaction and retention through event hosting, face-to-face meetings, and touchpoints.
- Identifying opportunities for revenue generation by leading renewal and upsell conversations and prospecting for new business opportunities.
- Acting as a main liaison between Arizona Cardinals and the client.
- Managing and executing Member events, including booking, RSVP's, gifting, and activities.
- Overseeing execution of client amenities and contractual obligations to optimize customer experience and maximize sales profitability.
- Participating as a team member through meetings and informal support to other team members and support staff, to maximize customer service, retention efforts, and sales performance.
- Performing Game / Event requirements as needed.
- Interacting with other departments to provide a cooperative, client-oriented focus for all operations (for example, the Ticket Office).
- Creating and tracking mandatory touchpoint opportunities per account in CRM.
- Providing individualized business strategies and creative input to members to enhance client satisfaction and retention.
- Maintaining a positive and enthusiastic approach to customers and an expectation to respond to client's needs in a timely manner.
- Other duties as assigned.
Qualifications/Requirements - Education: Bachelor's degree from an accredited college or university, or equivalent experience
- Experience: Proven track record of 2-3 years of service/sales experience, or equivalent
- Experience in the Sports & Entertainment industry preferred.
- A positive commitment to providing exceptional customer service
- Candidate must have a strong work ethic and desire to build a career in professional sports
- Ability to stay organized and finish tasks in a timely manner
- Strong communication skills, both verbal and written, and exceptional interpersonal skills
- Excellent organization skills and attention to detail
- Proficient in Microsoft Word, Excel, and Outlook
- Must be able to work non-traditional hours, including evenings, weekends, and holidays
Cardinals Benefits/Perks Summary: The Arizona Cardinals Football Club has developed a comprehensive benefits package that provides economic and inclusive benefits to full-time employees. The Cardinals benefits offer care, protection, and support for employees and their loved ones. The Cardinals organization encourages an environment that is conducive to living a healthy, productive, and flexible lifestyle. Benefits and Perks include, but are not limited to:
- Health, Dental, and Vision Insurance options; effective the first day of hire
- 401 (k) retirement option with employer match contribution
- Paid Time Off Accruals (including sick time accruals)
- Paid Time Off for most Federal holidays
- Time off for Maternity, Paternity, Military, and Bereavement
- MDLIVE: 24/7 medical support
- Flexible Spending Accounts (FSA) & Health Care Saving Account options
- Discounts on Cardinals gear & paraphernalia
- Tuition reimbursement & Professional Growth opportunities
- Daily free lunch
- Complimentary season tickets
- Subsidized gym memberships
The Arizona Cardinals Football Club is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
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