---

---

Location

Universal City, CA | United States

---

Job description

Full job description

Universal Studios Hollywood

Job ID: 743999971558798

Category: Entertainment

Career Type: Full-time

Location: Universal City, CA

Here you can
bring movies to life.

Our Technical Services team is responsible for maintaining our shows, rides, attractions, and facilities throughout the park. Our team of highly skilled technicians provide unique solutions and dynamic service to ensure the very best show quality for our guests.

Company Description

We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Each day Universal Studios Hollywood creates unforgettable experiences for our guests from around the world. We bring to life the ultimate Hollywood experience with our real working movie studio and heart-pounding rides, shows and attractions that put you inside some of the world’s most popular movies and TV shows. USH offers something for everyone from thrill seekers to movie lovers to family fun for all ages. Our Team Members are passionate individuals who create memorable moments whether it’s on the studio lot, or in our conference rooms, theaters, or kitchens. We believe in the talent of our team members. It’s our passion and commitment to excellence that drives our business to succeed in everything we do across the park. We believe in a culture of family and fun, here you can make a difference and build your career!

Here you can be your authentic self. As a company uniquely positioned to educate, entertain and empower through our platforms, Comcast NBCUniversal stands for including everyone. Our Diversity, Equity and Inclusion initiatives, coupled with our Corporate Social Responsibility work, is informed by our employees, audiences, park guests and the communities in which we live. We strive to foster a diverse, equitable and inclusive culture where our employees feel supported, embraced and heard. Together, we’ll continue to create and deliver content that reflects the current and ever-changing face of the world.

,

Job Description

The Director, Entertainment Operations provides leadership and oversight of all operational functions within the department as guided by the Vice-President. The Director is responsible for supervision of direct reports and day to day operations of all Entertainment elements, as well as long term planning of operational processes, functions, budgets and other projects as assigned and/or necessary. They provide support, leadership and direction to the entire Entertainment team to ensure the best guest experience, team member satisfaction and financial returns, aligned with goals established by the Vice President and Company. The Director interfaces and partners with Entertainment Creative Development and Entertainment Production on current and new content including but not limited to events, new character and/or show development, show quality maintenance, design intent changes and special projects. In addition, the Director will collaborate with Intellectual Property holders, vendors and/or internal partners (Tech Services, Food & Retail, Park Ops, SECS, etc.) on all issues related to Entertainment but specifically the execution and operation of Entertainment shows, characters, costumes, elements and events.

DEPARTMENT ACCOUNTABILITIES & JOB DUTIES

• Cultivate and lead a culture that promotes a professional, collaborative, inspiring, fun and inclusive work environment for all Team Members.
• Responsible for strategically planning and directing an Entertainment Program resulting in a seamless operation and exemplary guest experience. Primarily focused on deployment and operations, but sometimes including generating concepts, designs, planning and/or support for new product, venues and/or events.
• Oversee the daily operation of Entertainment, including managing staff and process/procedures, and providing necessary direction and/or support for Guests, Team Members and operations. Assign projects and duties to direct reports, communicate ongoing expectations and drive/monitor results.

• Ensure development and implementation of an on-going Action Plan(s) to improve and maintain both Guest and Team Member engagement and satisfaction. This includes training programs, workforce planning, and rewards and recognition programs driving the department’s future success (GSAT & TSAT). Ensure appropriate and timely investigation and responses to guest and employee concerns.
• Oversee and manage labor and non-labor budgets (including training), to include understanding, reporting and adjusting weekly variance explanations as appropriate and necessary to remain on plan. Provide regular budget updates to executive leadership and work with them to adjust budgets (and appropriate tracking documents) based upon operational requirements and/or business need. Plan and develop operating budget (IOP) and capital expenditures for future fiscal year(s).
• Monitor and ensure that all venues/elements meet or exceed all show quality standards including but not limited to specific Guest Satisfaction (GSAT) targets as well as performer/show note requirements and standards.
• Oversee the operational efficiency and effectiveness of Entertainment elements and assist as necessary to resolve any issues as they arise. Seek opportunities to improve process and procedures collaborating with stakeholders, Team Members, etc. as appropriate.
• Provide direction, development and support to management team and front-line employees. Communicate feedback and address all performance issues, providing recognition, coaching and/or discipline when appropriate and completing employee evaluations annually. Oversee department staffing levels and assist when needed with hiring, training and development of staff.
• Responsible to ensure an annual, updated and accurate SOP/GOP available to all Team Members. Ensure that all administrative duties and compliance training/requirements for appropriate area/element are developed, updated and completed in accordance with annual plan and deadlines.
• Establish and maintain effective relationships with other park department leaders and stakeholders, creating plans and solving/resolving problems to enhance the operation and guest/TM experience.
• Oversee and manage area/venue/program inventories and request orders as needed.
• Have knowledge of and assist in maintaining show quality across all entertainment products. Communicate any concerns or feedback to the appropriate stakeholder(s), including Show Quality Team, and address as necessary and appropriate.

• Manage the development, creation and installation of new entertainment elements/projects and events, as needed. Communicate and maintain creative and operating performance standards for assigned areas/venues/portfolios through consistent observation and engagement.

• Understand and actively participate in Environmental, Health and Safety responsibilities by following established USH policy, procedures, training, and employee involvement activities. Includes completion of I&I, housekeeping and/or other safety follow-up documentation as required for department.

• Ensure that collective bargaining agreements are upheld by partnering with Human Resources and Labor Relations in providing input, addressing issues and maintaining positive union relationships.
• Oversee departmental safety program and plans to meet or exceed EHS goals and targets.
• Responsible for effectively communicating necessary information which pertains to the entertainment operation of the park to necessary parties outside the Entertainment Department as well as upper management and employees within the Entertainment Department.
• Responsible to practice the core company values and ensure that the staff does the same.

• Perform other duties as assigned.

,

Qualifications

• 7+ years of extensive experience or equivalent background in live entertainment, Theme Park Management, Theatre, Special/Corporate Events, or Concerts.

• Managerial or leadership experience of departments, budgets and personnel.
• Must be available to work on weekends, holidays and nights as required.
• Able to work outdoors in varying weather conditions, walking/traveling to multiple venues throughout the day.
• Ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions, procedure manuals and union contracts.
• Ability to write reports, business correspondence, and training documentation. Power Point presentation experience a plus.
• Ability to effectively deliver presentations and answer questions in one-on-one and group settings.
• Strong interpersonal and analytical skills and strong time management skills.
• Excellent management skills in leading a diverse team and working under tight and fast track deadlines.
• Ability to partner across business units.
• Demonstrates ability to work independently under pressure; proactive thinker/self-starter

USH Entertainment Department is committed to promoting a collaborative, productive, inclusive and engaging workplace for all Team Members. We require Management to lead by example promoting a professional, inspiring, fun, and teamwork-oriented work culture.

General Knowledge and Skills Required: Managers shall have the ability to read, interpret and follow documents such as safety rules, operating and maintenance instructions and procedure manuals. The Manager shall be able to write reports, business correspondence and procedure manuals. Manager will be able to effectively communicate, present information, and answer questions in one-on-one and group settings.

Communicating and influencing: Managers are required to communicate effectively with people at all levels in the organization, including providing specific, timely feedback to managers and others to work together more effectively.

Managing Others: Identify required skills and criteria to ensure best quality hiring. Demonstrate the ability to assess performance and take appropriate coaching, corrective action, or termination if necessary. Coach and develop Team Members for current and future responsibilities. Communicate performance goals and standards routinely so that Team Members understand expectations and how they are linked to organization and department vision, values, and goals. Provide regular, specific feedback that Team Members can use to continuously improve performance. Demonstrate a commitment to organizational initiatives with words and actions. Encourage Team Members to contribute; recognizing, reinforcing, and rewarding contributions. Encourage Team Members to be innovative and willing to take risks, tolerating well-intentioned mistakes.

Quality and partner focus: Continuously look for ways to refine and improve work processes to achieve better results. Follow through on commitments made to internal and external partners.

QUALIFICATIONS & KEY COMPETENCIES

Maximizing resources: Work collaboratively with all Team Members in the organization and support others when requested. Seek expertise, advice, and perspectives from a variety of sources both within and outside the organization to ensure a high work standard and an engaging culture for Team Members. Maintain a productive balance between the concern for people and concern for work results.

Project Management: Design/develop plans for accomplishing objectives, monitoring status, and providing regular status updates. Provide relevant information to others in a timely manner and follow through with commitments made to others. Recognize the broader implications of a project; doing all that should be done, not just as directed.

Learning and adapting: Remain productive during periods of ambiguity, uncertainty and change. Demonstrate a willingness to take on new challenges, responsibilities, and assignments. Proactively utilize slower periods to improve work and or work environment; equipment maintenance, archiving, general organization, etc.

Leadership: Set a positive, productive and communicative tone as a leader in the department. Partner with the leadership team when representing policies and procedures, remaining positive with Team Members, and voicing concerns directly to leadership. Consistently exhibit an “open door” demeanor which fosters approachability, professionalism and openness. Be available to all Team Members equally, treating all Team Members fairly. Promote healthy, collaborative and positive tone/vibe in venues, areas and/or elements.

o Required On-Site: This position is required to be performed full-time from an NBCUniversal-designated worksite.

This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $120,000 – $140,000 (15% bonus)

,

Additional Information

NBCUniversal’s policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories in a manner consistent with relevant legal requirements, including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, where applicable.

If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use or access nbcunicareers.com as a result of your disability. You can request reasonable accommodations by emailing [email protected].

// FOR DATA ORGANIZATION // Universal Orlando Generic elements Benefits, Tintup, and logins Life at Universal Orlando Our Values Diversity & Inclusion Community Involvement Benefits Perks

---

Job tags

---

---

Salary