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Location

Atlanta, GA | United States

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Job description

Atlanta Technical College (ATC) is seeking highly qualified applicants for their part-time Student Success Technician position. This position is located on Atlanta Tech's main campus, just South of Downtown Atlanta.

The Student Success Technician will provide secretarial and clerical support to the Student Engagement unit and serves as a liaison and initial first point of contact for stakeholders entering the Academic Complex and Student Success Center. In addition, this role will assist potential, new, and current students to navigate through the admissions and registration processes, providing basic information, appointment scheduling assistance, and referrals to appropriate personnel when necessary.

Essential Duties and Responsibilities:

• Provides clerical and secretarial support to unit
• Assists with drafting documents related to special initiatives, workshops, and projects (call campaigns, etc.,) as assigned and required;
• Assists with departmental business functions such as ordering and inventory of supplies
• Determines the nature of customer's business and provides appropriate information and assistance; refer to appropriate personnel when necessary
• Assists students with navigating ATC information systems and other related technology to schedule appointments with Student Success personnel
• Remains knowledgeable of admissions processes, academic course offerings, and referral sources
• Understands and adheres to all college and TCSG policies and procedures
• Maintains filing and record-keeping systems

Minimum Education and Experience:

Associate Degree or combination of education, training, and experience that equates to the required degree. Experience in a public or higher education institution

Preferred Qualifications:

• Experience providing a general clerical and customer or student intake support and data entry duties
• Knowledge of standard office procedures
• The ability to identify issues and resolve routine problems or seek assistance when applicable
• Demonstrated ability to prepare confidential information with discretion. Ability to schedule student appointments and resolve scheduling conflicts
• Basic computer skills including Microsoft Office Suite
• Excellent customer service skills
• Experience engaging and working with college personnel and partners

EQUAL OPPORTUNITY EMPLOYER

As set forth in its student catalog, Atlanta Technical College does not discriminate on the basis of race, color, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, veteran status, or citizenship status (except in those special circumstances permitted or mandated by law). For further information regarding these laws (Title VI and IX) contact Mattie Goss, Director of Student Services, Special Needs and Equity, Academic and Student Affairs Division, Atlanta Technical College, Cleveland Dennard Center, Suite C1111, 404.225.4446. Email: [email protected] . To request reasonable accommodations upon enrollment (Section 504/ADA), contact Mattie Goss, Director of Student Services, Special Needs and Equity, Atlanta Technical College, Academic and Student Affairs Division, Cleveland Dennard Building, Suite C1111, 404.225.4446. Email: [email protected] . Faculty and staff with questions about equity or reasonable accommodations should contact Georgina Dumay, Director, Human Resources, Cleveland Dennard Building, Suite 180A, Atlanta Technical College 1560 Metropolitan Pkwy. SW, Atlanta Georgia 30310. [email protected] .

High school graduate or equivalent *and* Six (6) months of related work experience.

Additional Information

• Agency Logo:
• Requisition ID: ADM0GHO
• Number of Openings: 1
• Advertised Salary: 25.00/Hour
• Shift: Day Job
• Posting End Date: Jan 29, 2024

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Salary