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Location

Novi, MI | United States

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Job description

Vaco is seeking a Desktop Support Specialist II that will be responsible for troubleshooting hardware, software, and networking issues for our client.

Responsibilities:

• Serve as the initial contact for reporting of technical issues and answering questions regarding software/hardware/network issues.
  
• Provide "white glove" service working with executive level personnel.
  
• Accurately diagnose and resolve technical issues.
  
• Effectively escalate issues to the appropriate resources when necessary.
  
• Clearly and thoroughly document requests for assistance in our ticket management system, and track incidents through to resolution/escalation.
  
• Ability to prioritize work and exercise good judgement while managing multiple tasks.
  Qualifications:
  
• At least 5 years experience in a hands-on technical support role.
  
• End-User desktop support, mobile device support, email support, and phone support experience.
  
• Experience troubleshooting AV equipment and remote conferencing tools like Zoom or WebEx.
  
• Proficiency with current Windows OS.
  
• Experience with Active Directory and Exchange.
  
• Experience with O365 Administration and Troubleshooting.
  
• Knowledge and experience supporting, troubleshooting and configuring PC Hardware.
  

Report this job

• Dice Id: 10115369
• Position Id: BBBH400622-20

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Job tags

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Salary