Location
Durham, NC | United States
Job description
Join Our Team and Thrive as a Restaurant Manager at Uncle Julio's!
Are you looking for an exciting opportunity to be part of a dynamic team in an upscale casual dining environment? Uncle Julio's is seeking experienced and passionate Restaurant Managers to join our team and help us create Mexican memories for our guests.
As a Manager, you will be responsible for overseeing the smooth operation of the dining room, ensuring exceptional guest experiences, and maintaining high standards of service. You will lead the crew while on your shift, providing guidance and training to ensure exceptional guest service. You will be managing reservations, coordinating seating arrangements, and overseeing the overall flow of service. You will also handle guest inquiries and concerns, resolve any issues that arise, and maintain a positive and welcoming atmosphere in the dining area. Additionally, you will collaborate with the kitchen staff to ensure timely and efficient delivery of food and beverages, while also monitoring inventory levels and managing costs. The ideal candidate for this position is a dynamic and professional individual with strong leadership skills, a passion for hospitality, and the ability to create memorable dining experiences for our guests.
Why Uncle Julio's?
Pride in the brand: At Uncle Julio's, we have a heritage of using only the freshest ingredients and highest quality food in a scratch kitchen. You can take pride in serving our guests top-notch Tex-Mex cuisine made with premium ingredients, creative and innovative menu offerings, and exceptional presentation and flavor profiles.
Growth opportunities : Uncle Julio's is a growth company with a management career ladder, consistently opening 2-3 restaurants each year. Join us and be part of a brand that is on the rise, offering opportunities for career advancement and professional development.
Competitive salary and benefits: We value our team and offer a very competitive salary and benefits package subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions, including health insurance, retirement plans, and more.
Work-life balance: As a Restaurant Manager at Uncle Julio's, you will enjoy a 5-day workweek, averaging 50 hours per week, giving you the opportunity to achieve a healthy work-life balance.
Key Responsibilities:
Financial:
- Oversee daily operations, including ordering, purchasing, receiving, storage, and preparation of food products, as well as guest relations, business flow, and service standards.
- Ensure accuracy of cash handling, safe management, change orders, bar banks, and tip reconciliation.
- Conduct inventory counts for the entire restaurant.
- Edit timekeeping records when necessary, addressing clock-in/out issues.
- Utilize inventory counts to forecast product needs.
- Code invoices to ensure accurate pricing and order details.
- Communicate with vendors regarding credits, shortages, and quality.
- Prepare workgroup schedules for at least one team (e.g., servers, bartenders, hosts, bussers, supervisors).
- Perform end-of-period inventory tasks for the entire restaurant.
- Contribute to the development of incentive programs, sales generation, and marketing services.
- Troubleshoot inventory variances and create action plans to eliminate discrepancies (subject to GM approval).
- Submit workgroup schedules to the General Manager for approval.
- Manage at least one operating account.
Quality Assurance:
- Ensure all food products meet company recipe specifications for preparation and quality.
- Monitor timing standards during production (expo).
- Ensure compliance with health and safety regulations, including monitoring food temperatures, sanitation levels, proper storage, and conducting line checks.
- Inspect and approve dishes before they are served to guests, assessing ingredient quality and presentation (expo role).
Daily Operations:
- Oversee the entire restaurant during business hours, actively engaging in all areas (front desk, bar/lounge, kitchen, main dining room) throughout the dining period.
- Recognize and coach crew members.
- Handle comps, voids, and adjustments on server/bartender guest checks.
- Coordinate with other managers regarding updates, sales, policies, and standards.
- Interact with guests at tables during each shift to build relationships, ensure return visits, and address any issues.
- Lead pre-shift meetings for the front-of-house (FOH) crew.
- Make labor management decisions each shift, adjusting staffing based on business needs.
- Assess the performance of subordinate FOH crew members and administer discipline as necessary.
- Assign specific duties to the crew members each shift.
- Oversee training and cross-training of hourly crew members.
- Identify and establish a training calendar for new crew members.
- Manage breaks for all FOH crew members.
- Complete new hire paperwork for all crew members.
- Lead or participate in counseling sessions and suspensions with crew members.
Management:
- Conduct interviews and reference checks for new crew members.
- Set workgroup goals and provide follow-up to the General Manager regarding results, measurements, and necessary course corrections.
- Participate in weekly manager meetings.
- Participate and present topics at all crew meetings.
Essential Skills:
- Must possess strong verbal and written communication skills to effectively interact with guests, staff, and management.
- Maintain comprehensive understanding of the menu, including the ingredients, preparation methods, presentation standards, and any special items.
- Ability to lead, guide and motivate the front-of-house crew, including the ability to delegate tasks, provide constructive feedback, and inspire teamwork.
- Adept at resolving guest issues and complaints, handling unexpected situations, and making operational decisions that enhance guest experience and optimize efficiency.
- Attention to detail to maintain high standards of cleanliness, table setup, and overall ambiance in the dining room.
- Exceptional guest service skills are fundamental, with the ability to be attentive, responsive, and capable of building strong relationships with guests, addressing their needs, and resolving any issues that arise.
- Strong understanding of financial aspects such as budgeting, cost control, and revenue management
- Adaptable, flexible, and resilient, able to handle pressure and changing circumstances with a positive attitude.
- Knowledge of health and safety standards and ability to ensure a safe environment for guests and crew.
Qualifications:
- At least 21 years of age.
- 2 years of management experience.
- Demonstrated track record of maintaining long-term employment and stability in current and previous positions.
- College degree in a related field, i.e., business or hotel and restaurant management, preferred.
Physical Requirements:
- Ability to meet the physical demands of the job, including standing for extended periods, lifting heavy objects, and performing tasks that require strength and stamina, including:
- Ability to lift up to 40 lbs., 10-20 is typical.
- Ability to carry product up to 120 feet.
- Ability to reach up to 6 feet, 2-4 is typical.
- Ability to work off counter heights of 36 - 42 inches.
- Ability to move through 24-inch aisles and spaces as small as 12 inches.
Uncle Julio's Restaurant Group , parent to Uncle Julio's, Hacienda Colorado, and Savage Burrito, is known for made-from-scratch Mexican cuisine, using fresh ingredients and authentic recipes to create its signature taste. With a successful track record over the past 30 years and 43 restaurants in twelve states, Uncle Julio’s restaurants are defining the polished casual Mexican industry and continues to expand.
Equal Employment Opportunity
Uncle Julio’s bases all employment decisions, including selection of employees and the job advancement of employees, on an individual’s qualifications, aptitude, and experience for the position, as well as satisfactory references. The Company does not discriminate with respect to terms and conditions of employment on the basis of a person’s race, creed, color, religion, age, gender, genetic information, national origin, sex, uniform service, veteran status, protected disability, and any other category protected under federal or state law. This policy of equal employment opportunity applies to all policies and procedures relating to recruitment and hiring, compensation, benefits, and all other terms and conditions of employment
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Job tags
Salary
$60k - $70k
