Location
Scottsdale, AZ | United States
Job description
Our client is seeking an ITSM Change Manager for their Scottsdale location. This is a full-time contract role with a hybrid schedule (2 days remote).
Contract Duration: 9 months
Required Skills & Experience
- This position requires a minimum of three years of technical experience in Information Technology.
- Three or more years supporting, leading, and/or adhering to Change Management.
- Minimum one year experience in Incident Management.
- Minimum one year experience in Release Management.
- Two or more years of knowledge and experience with ServiceNow.
- ITIL Foundations Certification required.
- Excellent written and verbal communication skills, including process documentation.
- Strong analytical skillset required.
- Ability to work independently and in a team is vital.
- Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.
- Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.
- Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.
- In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential.
- This position requires a high school diploma or GED.
Desired Skills & Experience - Bachelor's degree preferred
Daily Responsibilities - Conduct change management review meeting twice weekly
- Chair daily Operational review of changes
- Publish communication for potential customer impacting changes
- Track past due change tasks
- Ensure changes comply to standards
- Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams.
- Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.
- As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps.
- Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product.
- Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.
- Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services
- Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met.
- Support, promote and ensure consistent alignment to IT standards, processes, and tools'
- Provide on-call support for change management and rotational for incident management.
- Provide backup support for Release Management.
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- Dice Id: 10105282
- Position Id: 732657
Job tags
Salary
