Location
San Francisco, CA | United States
Job description
Position: Housing Stability Manager
Classification: Exempt
Work Schedule: Full-time (will require, on occasion, some evenings, weekends, and holidays)
Worksite: On-site at La Casa de las Madres’ Community Programs office with weekly travel to co-located program sites. Adherence to COVID-19 preventative policies will apply, including COVID-19 Mandatory Vaccine Policy.
Bilingual: English and Spanish required
Agency Overview: La Casa de las Madres (La Casa) is a California not-for-profit corporation established to provide services for battered women and their children. Founded in 1976, La Casa is San Francisco’s oldest domestic violence program, providing comprehensive supportive services through an Emergency Shelter, 2-24 hour hotlines, non-residential Community Programs, and Community Education and Outreach Programs serving women, teens, and children survivors of domestic violence.
Position Summary: Under the direct supervision of the Director of Housing Programs, the Housing Stability Manager is responsible for managing and overseeing the provision of services to survivors of domestic and intimate partner violence in long-term housing programs. Long-term housing programs include the Mary Elizabeth Inn and Hotel Verona - two Single Occupancy Residence (SRO) facilities located in the Lower Nob Hill and Tenderloin area of San Francisco, Housing First for DV-connecting survivors with stable and secure housing, and the San Francisco Housing Authority and its housing sites. The Housing Stability Manager will directly supervise the programs mentioned above and project staff responsible for service delivery.
Responsibilities include, but are not limited to, the following:
Responsibilities:
- Implement programs and delivery of services 24 hours a day, 365 days a year, through adequate agency staff and resources management.
- Supervise all long-term housing staff members in both service provision and personnel matters.
- Take an active role in hiring, performance evaluation, supervisory, training, and disciplinary matters.
- Uphold and ensure compliance with personnel policies and procedures.
- Ensure implementation of daily operating procedures, safety protocols, and administrative functions for non-residential program activities.
- Oversee timely collection of accurate client documentation and program service data collection in compliance with contract and grant reporting requirements.
- Participate in direct service provision as needed and cover when there are gaps in staffing.
- Create and maintain effective community partnerships.
- Support efforts to evaluate client satisfaction and program effectiveness (internal tools/external trends).
- Travel to Housing Program sites multiple times weekly and provide on-site support and supervision to program staff.
- Build and maintain effective working relationships with program/support staff at multiple sites.
- Coordinate and participate in program-specific meetings, staff meetings, and in-service training.
- Provide 24-hour on-call emergency coverage for emergencies either directly or through delegation.
- Serve as an active member of La Casa’s management team.
- Special projects and other duties as assigned.
Minimum Qualifications:
- BA/BS degree in Social Work/Nonprofit Administration/Business or relevant field and 3 to 5 years of relevant work experience.
- Will consider High School Diploma/GED or 2-year degree and six plus years of related work experience.
- Five plus years of related work experience managing people, preferably in a non-profit setting.
- Experience managing government grants and contracts.
- Experience in domestic violence, housing and homelessness, mental health, substance abuse, and physical illnesses.
- Understanding of confidentiality and privilege laws.
- Strong working knowledge of community resources in the San Francisco Bay Area.
- Ability to work independently and navigate public transportation to and from multi-site collaborative.
- Demonstrated initiative and resourcefulness.
- Ability to meet multiple deadlines and multi-task.
- Outstanding written, verbal, and interpersonal communication skills.
- Bilingual English-Spanish required.
- Proficient in Microsoft Office programs.
- Ability to meet the physical requirements of the job, including lifting, carrying, pulling, pushing 50+ lbs., and walking up and down stairs (1 to 3 flights, multiple times a day).
- Clearance through fingerprinting (Live Scan) required. La Casa de las Madres will consider applicants, including those with criminal histories, in a manner consistent with San Francisco’s Fair Chance Ordinance and
- valid California Driver’s License, clean driving record, and insurable under agency policy. Required Competencies: To perform the job successfully, an individual should demonstrate the following competencies in executing the essential functions of this position.
- Problem-solving – identify and resolve problems promptly by gathering and analyzing information skillfully.
- Interpersonal skills – maintain confidentiality, remain open to others’ ideas, and be willing to try new approaches.
- Managing Up - Ability to exercise sound judgment and manage communications with supervisor and agency leadership.
- Oral communications – speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills, and can conduct meetings.
- Written communications – edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
- Planning/organizing – prioritizes and plans work activities, uses time efficiently, and develops realistic action plans.
- Quality control – demonstrates accuracy and thoroughness and monitors own work to ensure quality.
- Adaptability – adapts to changes in the work environment, manages competing demands, and can deal with frequent change, delays, or unexpected events.
- Dependability – consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
- Safety and security – actively promotes and personally observes safety and security procedures and uses equipment and materials properly.
- Physical – meet the physical requirements of the job, including lifting, carrying, pulling, and pushing.
Compensation and Other Information: Salary: up to $80,000 per year, DOE. The Housing Stability Manager position is a full-time, exempt position requiring some flexibility that will include, on occasion, working evening, weekend, and holiday hours.
Benefits: Option between two Kaiser health plans, vision, dental, life insurance, long-term disability, employee assistance program, tuition reimbursement, health savings account, employee funded 403(b) retirement plan with employer match option, 12 paid holidays, two additional paid days off for employee’s birthday and work anniversary, and generous vacation plan (1.0 FTE tiered: 2.4 weeks in the first year- up to 4.8 weeks at four years of service), and flexible 9/80 schedule option.
To Apply: Send your resume with cover letter in PDF format to [email protected], or mail your cover letter and resume to La Casa de las Madres - HSM, 1269 Howard Street, San Francisco, CA 94103, Fax: (415)503-0301.
La Casa de las Madres is an Equal Opportunity Employer: We cultivate a culture of inclusion for all employees that respects their strengths, views, and experiences. Our differences enable us to be a better team. EEO Policy is available upon request. Formerly battered women are encouraged to apply.
Job Type: Full-time
Pay: Up to $80,000.00 per year
Benefits:
- 403(b)
- 403(b) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Evenings as needed
- Monday to Friday
- Weekends as needed
Experience:
- relevant work: 3 years (Preferred)
Language:
Work Location: In person
Job tags
Salary
