Soho Square Solutions
Location
University, MO | United States
Job description
Candidate Requirements
Years of Experience Required: 5+ years of customer-facing experience working with Enterprise and Education
customers
Degrees or certifications required: Relevant experience preferred.
Disqualifiers: No relevant experience.
Best vs. Average: Preferred Qualifications:- 5+ years of customer-facing experience working with Enterprise and Education
customers
Ability to understand business requirements for large device deals $1M+ and solve for them directly or through cross-collaboration with stakeholders
Capability to manage the end-to-end Inbound Sales team business, including forecasting and aligning with strategic priorities
Experience demonstrating Surface devices or PCs to Commercial or Consumer customers
BA/BS degree from a four-year accredited university
Experience with CRM, Microsoft Teams, Power BI
Top 3 Hard Skills Required + Years of Experience
1. Minimum 5+ years' experience Optimizing Assisted Sales Motions
2. Minimum 5+ years' experience MCAPS Awareness
3. Minimum 5+ years' experience Optimizing Lifetime Value from Customers
Hard Skills Assessments
Expected Dates that Hard Skills Assessments will be scheduled: Mid-week/Next week.
Hard Skills Assessment Process: The assessment process will include TBD.
Please see attached JD:
Business Sales Manager Role
In Regional Digital Stores, we have set out with the purpose to empower our customers through the unique value of the Microsoft Store. Dedicated to one of the fastest growing customer segments, RDS Americas Surface Commercial team is on pace to be Microsoft's next $100 million-dollar business - this is where you come in.
As part of Americas Regional Digital Store, you will have an opportunity to work cross-collaboratively within RDS, CSS (Customer Service & Support) and MCAPS (Microsoft Customers and Partner Solutions). While living our shared priorities: Diversity and Inclusivity, Wellbeing, Sustainability, and Learning. If you have been described as customer obsessed we invite you to learn more about the organization and the value we deliver to our customers, and one another, every day.
We are looking for a highly motivated and passionate Business Sales Manager to drive engagements with strategic customers interesting in Surface for Business. As the BSM you will drive Surface for Business planning and execution. This will be done by providing cross-engagement oversight, resource orchestration, and blocker escalation, all while operating in close collaboration with customers and key account team unit members and business partners who are supporting customer success.
The North America Business Sales Manager would be responsible for driving Surface for Business revenue via Assisted Sales.
The three key areas of responsibility would be:
Be a customer-facing contact on key deals >$100k in partnership with account teams.
Create awareness across MCAPS (Microsoft Customers and Partner Solutions team) on how they can leverage Microsoft Stores for their Surface customers.
Optimize lifetime value and usage from past customers by nurturing relationships.
Optimizing Assisted Sales Motions
Collaborate with SSPs on strategic accounts and deals, such as delivering Microsoft Store value propositions.
Facilitate communication and coordinate orders between strategic customers and CSS (Customer Service & Support)
MCAPS Awareness
Build and maintain strong relationships with North America Account Teams in MCAPS and understand their goals, challenges, and needs.
Share best practices, tools, and resources that can help local MCAPS and customers understand the value proposition of buying Direct.
Optimizing Lifetime Value from Customers
Follow up and check in with past customers regularly and proactively
Provide ongoing order support and guidance to past customers
Preferred Qualifications
- 5+ years of customer-facing experience working with Enterprise and Education customers
- Ability to understand business requirements for large device deals ($1M+) and solve for them directly
- Capability to manage the end-to-end Inbound Sales team business, including forecasting and aligning with strategic priorities
- Experience demonstrating Surface devices or PCs to Commercial or Consumer customers
- BA/BS degree from a four-year accredited university
- Experience with CRM, Microsoft Teams, Power BI
Job tags
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