Scott Honda Of West Chester
Location
West Chester, PA | United States
Job description
Scott Honda is hiring motivated and enthusiastic Receptionist for evenings and some weekends. Eligible applicants are energetic and outgoing.
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JOB RESPONSIBILITIES
Answering incoming phone calls in a prompt and courteous manner. Assisting customers, answering questions, and resolving concerns. Acts as the first impression as well as the final interface with the customer.
Achieving High Standards
- Greets all customers promptly, provides timely professional services.
- Provides excellent customer service by listening to customer inquiries and requests. Asks questions to ensure understanding of needs.
Working Effectively With Others
- Builds productive working relationships, consults with others as necessary.
- Has an approachable style; fosters open communication through active listening.
- Stays at reception desk and ensures coverage during breaks.
- Promotes cooperation and teamwork through actions.
- Assists with filing and separation of repair orders to be filed.
Handling Pressure
- Maintains composure in dealing with customers.
- Refers customers who have additional questions to the appropriate individual.
Managing Complexity
- Coordinates with other dealership employees to provide service to customers.
- Identifies and supports opportunities for methods/process improvement.
SKILL REQUIREMENTS
Achieving High Standards focuses on ensuring customer satisfaction, getting results, getting details right, and displaying professionalism and integrity. This includes anticipating customer needs, overcoming obstacles, seeking solutions, self-starting rather than passively waiting for direction, accomplishing tasks and showing concern for all aspects of the job as well as following ethical standards set by the company.
Working Effectively with Others focuses on valuing teamwork, listening, speaking and writing effectively, and influencing customers. This includes being aware of the impact of one’s own behavior on others, considering feelings and viewpoints of others, adjusting explanations for different audiences to ensure understanding, expressing ideas clearly in written text, and using appropriate communication styles to persuade others to change their opinion.
Handling Pressure focuses on adapting to change, maintaining composure, and resolving conflicts. This includes changing priorities and procedures, maintaining performance under stress and opposition, being sensitive to time deadlines, maintaining positive and professional attitude, understanding others “points of view” and analyzing all viewpoints objectively.
ABOUT THE DEALERSHIP
The Scott dealerships have been family owned and operated since 1929. We serve our customers in Downingtown, Exton, Main Line, King of Prussia, Pottstown, Delaware County and surrounding areas.
At Scott, we treat our customers like family and we extend that same treatment to our employees. Our team works with a collaborative approach and encourages success amongst each of our members. We encourage career progression and promote from within often.
Scott Auto Group is an equal opportunity employer and values diversity. All employment is decided on the basis of qualifications, merit, and business need.
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