West Michigan International
Location
Lansing, MI | United States
Job description
Join our team at West Michigan International (WMI), a locally-owned group of companies dedicated to providing top-notch services in the truck dealership industry. We are seeking a Service Manager to lead our service department, ensuring efficiency, profitability, and customer satisfaction. The successful candidate will be responsible for staffing, cost control, record maintenance, and achieving department objectives. We offer a positive work environment, growth opportunities, and a generous benefits package. Apply today to be a part of our commitment to customer service excellence.
Responsibilities
- Manage and direct all activities of the service department, ensuring high productivity and quality service.
- Forecast department goals and objectives, and strive to meet them.
- Hire, train, motivate, and monitor the performance of all service department staff.
- Ensure compliance with federal, state, and local regulations affecting service operations.
- Establish and maintain good working relationships with customers, encouraging repeat and referral business.
- Handle customer complaints promptly and according to dealership's guidelines.
- Ensure a safe and clean work environment.
- Perform other tasks as assigned.
Qualifications
- Two to four years of related experience and/or training, or an equivalent combination of education and experience.
- Experience in the heavy truck market.
- A confident, positive attitude with a customer-focused approach.
Benefits
- Medical and Dental
- 401K Plan
- Paid time off
- Growth opportunities
- Paid Training
- Family owned and operated
Job tags
Salary
