Location
Plano, TX | United States
Job description
Requirement - 24x7x365 days - rotational shifts ( 7:00 am to 3:00 PM, 3:00 PM to 11:00 PM and 11:00 PM to 07:00 am)
Work from office - minimum 5 days a week, including weekends and public holidays ( as per shift roster). •
Job Description
BAU Activity List
Technical Skills and Expected Qualification
Identification and assignment of ticket requests
Creating Service Now tickets and updating incidents with technical first level checks
0 to 4 years of IT Experience
Troubleshooting/ Ticket Triage as First point of support
Raise cases with vendors and telco
Good Interpersonal skills
Engaging internal teams, Customer and other third-party companies as needed to resolve
monitoring tools for alerts and issues
Good communication Skills - Written and Verbal
Close incident within SLA guidelines
Working on Non Critical tasks like running utilization reports
Good Knowledge on Microsoft word, PowerPoint and excel
Communicate ticket status to L2/L3 Team members
Pre-staging devices
Should possess working knowledge of OSI model unto layer
Schedule and facilitate triage calls
Implementing non prod changes as per guidance from L2/L3 team members
knowledge with Visio and designing is preferred
Assists and Learn from L2 and L3 engineers in the team
Working on repeated task from L2 BAU list which has a higher success rate.
Preference to Professional Certification - on ssociate level like CCNA, Food and Beverage Client etc.
low level code upgrade
previous experience in LAN and WAN management
Willingness to work in 24x7 shift environment
Primary Skills -
Job tags
Salary
