Location
New York, NY | United States
Job description
Full job description
Our team seeks a customer-focused individual with excellent interpersonal, customer service, and finance skills. The Bay Terrace Center (BTC) Administrative Manager is under the supervision of the Senior Director of the BTC of Commonpoint Queens. The administrative manager is responsible for the building's programs: the Sports Complex and the Pool Club. The Sports Complex operates from October to May, while the Pool Club operates from May to September. This full year position, involves managing different aspects of operations based on the facility's seasonal activities.
Administrative Manager Job Responsibilities:
- Responsible for updating dashboards and sheets related to the Sports Complex and Pool.
- Staying up to date with CRM software knowledge.
- Develop and carry out a system for recruiting members and staff utilizing brochures, telephone calls, reunions, etc., which includes creating sheets/charts for new renters and members.
- Reaching out to previous members and renters to renew memberships and rentals.
- Ensure the safety of all members, renters, and guests.
- Help provide an atmosphere for developing good morale and well-being among the membership and staff.
- To implement all NYC Department of Health regulations and any other governing body for the facility to be up to date on all permits as necessary.
- Maintaining office services by organizing office operations and procedures, preparing payroll (summer months), designing filing systems, and reviewing and submitting POs and invoices to designated systems.
- Prepare and conduct pre-pool, post-pool, and in-service staff training for office staff.
- Designs and implements office policies by establishing standards and procedures, measuring results against standards, and making necessary adjustments.
- Creating a weekly schedule for office staff.
- Maintains office staff by recruiting, selecting, orienting, and training employees.
- Maintains office staff job results by coaching, counseling, disciplining employees, and planning, monitoring, and appraising job results.
- Keeps management informed by reviewing and analyzing special reports, summarizing information, and identifying trends.
- Supports company operations by maintaining office systems and supervising staff.
- Works with the Senior Director to achieve financial objectives by preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective actions.
Minimum Qualifications:
- Bachelor’s Degree.
- 3-5 years of prior Customer Service or hospitality experience preferred.
- Current Certified Pool Operator Certification or willingness to get certified.
- CPR & First Aid or willingness to get certified.
- DOH Food Permit or willingness to get certified.
- Ability to supervise staff members and guests.
- Ability to meet and interact with the public.
- Ability to plan, originate, organize, and carry out daily and special programs.
- Ability to work a minimum of one weekend day per week (maybe change to work a flexible schedule to include weekends and nights).
- Ability to work summer holidays: Memorial Day, 4th of July, and Labor Day.
Specifics for Physical Requirements:
- Supervision of facilities by walking consistently throughout the work day.
- Carrying objects when necessary and ability to lift and carry up to 20 lbs.
- When needed, the ability to travel to other Commonpoint Queens sites.
Salary Range:
- $50,000 to $55,000 depending on experience and certifications.
Please submit a resume and cover letter, with the subject line BTC Pool Club Manager, to Valentina Lorca at [email protected].
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