Zenni Optical
Location
Obetz, OH | United States
Job description
Title: Lab Expeditor, Customer Service
Team: Customer Service
Company Overview:
Zenni Optical, the world's leading online eyewear retailer, pioneered the industry in 2003 with a mission to make prescription eyewear affordable and accessible to everyone. Based in the San Francisco Bay Area, Zenni offers adults and children the freedom to express their personal style through high-quality prescription and protective eyewear curated with a sense for fashion and incredible selection. With over 55 million frames sold worldwide, the company has brought massive price disruption to the traditional retail model. Zenni is proud to be the Official Eyewear of the San Francisco 49ers, Boston Red Sox, Columbus Crew and the Chicago Bulls. Zenni has worked with designers and tastemakers on curations and collections, including Keke Palmer, Iris Apfel, Cynthia Rowley, David Ortiz and George and Claire Kittle. Zenni VR Prescription Lenses for Meta Quest 3 launched across the U.S., Canada, UK and Japan in October 2023.
For more information, please visit zennioptical.com/blog/press/ .
Position Overview:
The Zenni Global Customer Service team, recognized as the Best Customer Service by Newsweek for the past six years, is built on operational readiness, excellence, and digital self-service. Our global team is dedicated to providing exceptional customer care through various channels, including voice, chat, email, SMS, and social media. We take pride in our consistent service quality and digital capabilities, covering areas such as returns, inspections, and back-office operations.
We are seeking a candidate who embodies a "Customer First" attitude, combining practical experience, strong social skills, process improvement expertise, data analysis capabilities, and a determined focus on business enhancement.
Zenni Optical was built upon the following principles, and is dedicated to fulfilling them:
Qualifications:
As of 03/07/2024, the expected compensation range for this position is $20 to $24 per hour. Actual pay within this range will be based upon several factors, including without limitation education, work experience, certifications, geographic pay differentials, market conditions, and other business and organizational needs. The Company anticipates that the reasonably expected salary for this position could change in the future and, therefore, the Company retains the right to change, modify, or revisit the salary range for the position for various reasons, including the Company’s business needs.
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Requirements
What we want you to own in this role:
Benefits
Benefits
Job tags
Salary