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Dispatch Analyst


New Mexico Gas Co - Peoples Gas - Tampa Electric


Location

Tampa, FL | United States


Job description

Title: Dispatch Analyst
Company: Peoples Gas System
State and City: Florida - Tampa
Shift: 10 Hr. Day - M-Th

 

 

Dispatcher-Analyst Progression

This is a three-level progression. Advancement to a higher level is based on value added to the Company through increased duties, responsibilities, and accomplishments. Advancement is not automatic, i.e. based solely on time in the job, but will be based on the employee’s performance, qualifications, and the business and/or technical needs of the department.

 

WHAT YOU’LL DO

The Dispatcher Analyst will be responsible for analyzing and dispatching daily workload for field technicians and contractors, ensuring route accuracy and appropriate dissemination of work for PGS (Peoples Gas System) Operations. The verification of all schedules and resources will be achieved to ensure timely and reliable service to customers in accordance with the corporate business plans. Uses independent judgment to dispatch field technicians and contractors efficiently, effectively, and safely to respond to emergencies, urgent and non-emergency work orders as appropriate. Working in a fast paced and demanding environment, prioritizes work suitable to its urgency, ensures all work orders are completed, and customer appointments are kept on time. Responsible for maintaining accurate information within the Work and Asset Management (WAM) Business System. Supports Operations personnel and other resources to include and not limited to: Customer Experience, Meter Services, and Billing & Collections Departments. 

Works with a mentor and receives guidance on assignments of moderate complexity and variety; Periodically, granted moderate decision-making responsibility requiring independent judgement within multiple assigned service area of responsibilities, developing skills and independence over time.

 

Day-to-Day Responsibilities:

 

What We’re Looking For

Must Haves:

 

Nice-to-Haves:

 

Working Conditions

Weekly shifts with occasional overtime in a fast-paced operations office or home if deemed necessary environment. Some travel may be required on an occasional basis. 

 

Physical Demands

 

Competencies:

 

A pre-employment drug screening, as well as a background check (including education, employment, criminal and motor vehicle) will also be conducted as part of the pre-employment screening. A physical may be conducted if required for the role.

 

 


Job tags

Temporary workFor contractorsWork experience placementLocal areaImmediate startOutdoorShift work


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