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Location

Lancaster, PA | United States

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Job description

Summary

Looking for someone with AWESOME Customer Service Skills. Large apartment community is looking for a front desk receptionist. Greet people coming in the office, hand out application for housing. Answer phones, Transfer calls, take work orders. Data entry, filing, other administrative duties.

Duties

• Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
• Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.
• Train workers in proper operational procedures and functions and explain company policies.
• Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
• Meet with managers or other supervisors to stay informed of changes affecting operations.
• Inform workers about interests or special needs of specific groups.
• Resolve customer complaints regarding worker performance or services rendered.
• Requisition necessary supplies, equipment, or services.
• Analyze and record personnel or operational data and write related activity reports.
• Furnish customers with information on events or activities.
• Collaborate with staff members to plan or develop programs of events, schedules of activities, or menus.
• Take disciplinary action to address performance problems.
• Recruit and hire staff members.
• Participate in continuing education to stay abreast of industry trends and developments.
• Direct or coordinate the activities of workers, such as flight attendants, hotel staff, or hair stylists.
• Direct marketing, advertising, or other customer recruitment efforts.
• Apply customer feedback to service improvement efforts.

Requirements

• Assign duties or work schedules to employees.
• Inspect facilities.
• Inspect equipment to ensure proper functioning.
• Explain regulations, policies, or procedures.
• Train service staff.
• Evaluate employee performance.
• Maintain knowledge of business operations.
• Explain regulations, policies, or procedures.
• Resolve customer complaints or problems.
• Order materials, supplies, or equipment.
• Prepare operational reports or records.
• Provide attraction or event information to patrons.
• Develop plans for programs or services.
• Evaluate employee performance.
• Perform human resources activities.
• Maintain professional knowledge or certifications.
• Supervise service workers.
• Promote products, services, or programs.
• Resolve customer complaints or problems.

Nice To Haves

• Microsoft Excel
• Microsoft Outlook
• Microsoft PowerPoint
• Automated external defibrillators AED
• Computer laser printers
• Desktop computers
• Inventory management systems
• Laptop computers
• Microsoft Office
• Microsoft Word
• Multi-line telephone systems
• Personal computers
• Photocopying equipment
• Point of sale POS software
• Timekeeping software
• Web browser software
• Work scheduling software

Benefits

Our comprehensive benefits package goes beyond insurance and time off to make sure you're able to grow both personally and professionally during your time here.
-Competitive salaries, *paid time off
-*Health Insurance, Dental, Vision, Accident, Disability Insurance
*-401(k) with matching contributions
-Sign on bonus after 90 days

Work Remotely

This is a remote position

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Job tags

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Salary