Location
Charleston, WV | United States
Job description
We are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now!
Responsibilities:
- Handle customer complaints as necessary
- Bookkeeping: keep accurate records of all hotel guest account information
- Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information
- Connect with the housekeeping department to ensure guest accommodations are ready
- Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
Qualifications:
- Comfortable taking telephone calls and mitigating stressful situations
- 1+ year of hotel industry experience or related job preferred
- Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
- Has previous experience or working knowledge of Microsoft Office and reservation management systems
- High school diploma, GED, or equivalent
About Company:
Our Sleep Inns are located in Charleston and Teays Valley. We value hard-working, loyal team members with great attention to detail. We all work together to provide our guests with the cleanest rooms and the best service.
Charleston - 2772 Pennsylvania Avenue, I-79 exit 1
Teays Valley - 1211 Liberty Park Drive, I-64 exit 39
Job tags
Salary
