Public Consulting Group
Location
Dover, DE | United States
Job description
at Public Consulting Group in Dover, Delaware, United States
Overview
About Public Consulting Group
Public Consulting Group LLC ( PCG ) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit .
Responsibilities
Specific Duties and Responsibilities:
+ Supports external clients in the implementation of PCG applications using established procedures and protocols.
+ Coordinates implementation, support, and development activities in accordance with the project plan and schedule.
+ Performs routine data file import processes and quality assurance.
+ Supports project managers across multiple projects and clients and working with various project teams through the customization process, implementation, training, and ongoing operational efforts.
+ Provides daily client and project support either onsite or via phone/email (as project experience and knowledge is gained).
+ Takes ownership of critical work products and project deliverables where assigned, under the guidance of the lead project manager.
+ Prepares internal and client facing communications, documentation, and process flows.
+ Produces reports and analysis to meet internal needs and client requirements.
+ Participates actively in internal and external meetings.
+ Researches and assists in the definition of contractual State, Federal, Local, and related business requirements.
+ Assists lead product manager with the maintenance of tracking and project management plan retention documentation.
+ Other relevant duties as assigned.
Qualifications
Required Education and Work Experience
+ Bachelor’s degree in a relevant field, or commensurate work experience.
+ Experience in software implementation.
Required Skills
+ Strong attention to detailand ability to work with large data sets with accurate results.
+ Motivated self-starter that is eager to learn new skills and technologies.
+ Demonstrated experience with requirements gathering, specification writing, site configuration and testing, and/or help desk support.
+ Exceptional verbal and written communication skills, including ability to present effectively to stakeholders at a variety of levels.
+ Basic understanding of core project management activities, functions and deliverables.
+ Strong “team player” that can work in a fast-paced project environment and effectively prioritize tasks with a geographically dispersed project team.
+ Creative problem-solving ability and results-orientation.
+ Able to work independently and consistently to achieve results.
+ Demonstrated expertise in MS Office products, particularly Teams, Excel, Access, and Word.
Remote Work Statement
This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company’s success. To be successful in a remote work role at PCG , you must:
+ be available during your set working hours
+ have a safe, private, and distraction-free environment in which to complete your work, and
+ be able to give your full attention to the completion of your PCG job duties
Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.
Compensation
Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role and a potential discretionary bonus of up to 10%. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO , parental leave, bereavement leave.
EEO Statement
Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG , all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.
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Job Locations US
Posted Date 2 days ago (3/6/2024 7:36 PM)
Job ID 2024-10239
\# of Openings 1
Category Operation Support
Type Regular Full-Time
Practice Area Education Services
Public Consulting Group is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity, protected veteran status, or status as a qualified individual with a disability. VEVRAA Federal Contractor.
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