COO & Functions
Location
Wilmington, DE | United States
Job description
Service Management Lead
Wilmington, DE
As a Barclays Service Management Lead, you will have the opportunity to liaise the Business needs and the 3rd party procured services to ensure all contractual obligations are being met and services are performing within service obligations/SLAs. In this role, you will work with other Service Managers to ensure vendor services have appropriate oversight and controls, including reconciliation and exception handling, and some other task-oriented items.
Barclays is one of the world's largest and most respected financial institutions, established in 1690, with a legacy of success, quality, and innovation. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.
At Barclays, we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations, together with working from home. We have a structured approach where colleagues work at an onsite location on fixed, ‘anchor’, days of the week, for a minimum of two days a week or more, as set by the business area (or nearest equivalent if working part-time hours). Please discuss the working pattern requirements for the role you are applying for with the hiring manager. Please note that as we continue to embed our hybrid working environment, we remain in a test and learn phase, which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business.
What will you be doing?
• Performing Service Management oversight including, but not limited to Performance Management, KPI Tracking, Service Review, Incident Management, Supplier Resiliency
• Aiding in Contract/Work Agreements by being accountable for existing procedures and development of new procedures, risk action items, and weekly updates
• Assisting with the Business and future growth initiatives
• Ensuring performance is measured and risks are identified and mitigated
• Leading as a Subject Matter Expert (SME) for all things related to the services provided by the 3rd Party Vendors
• Building and maintaining working relationship with 3rd Party Suppliers and key Internal Stakeholders
What we’re looking for:
• Two years of financial services experience
• Performance Management of 3rd party / Vendor Governance
• Experience with controls assessment
• Excellent written and verbal communication skills
Skills that will help you in the role:
• Excellent people skills
• Comfort presenting to groups, c-level management
• Results oriented
• Self-starter to drive results
Where will you be working?
Barclays' Wilmington campus includes two beautiful buildings located along the historic Wilmington Riverfront. A glance out our windows reveal a scenic look at the Christina River, along with a growing riverfront community of luxury apartments, shops, and restaurants. Additionally, the Wilmington train station is a short walk away making travel from New York and Washington, DC convenient.
#LI-Hybrid
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