Location
Easton, PA | United States
Job description
The Guest Services Manager will be the goto person for all things Belleville Market. The primary role of the Guest Services Manager is to develop the Easton team of Guest Services Associates while maintaining the general frontend operations of the store. Key responsibilities include the management of a positive safe and efficient workflow while supporting guests and team members through hospitality knowledge and action.
Management Responsibilities
- Collaborate with Leadership to roll out new and existing company initiatives
- Lead Easton Guest Services Associates through coaching accountability scheduling and training
- Provide veteran level assistance to guests merchants and coworkers
- Understand support and suggest innovations for best procedural practices
- Accurately process sales change orders exchanges stock adjustments and returns
- Manage store supply needs and product inventories
- Monitor the readiness of sales floor and storage areas ensuring work areas are kept clean and organized throughout the shift to support our brand safety and productivity
- Investigate inventory variances and operational problems; diagnose and resolve problems affecting inventory materials and shipments
- Maintain a customerfacing presence that is positive helpful and inviting
- Demonstrate excellent clienteling skills including capturing customer information at point of sale following up with clients regarding promotions new product arrivals etc
- Develop and continue to build knowledge of all our products policies and services
- Be able to defuse potentially negative customer situations and provide resolution in a timely and effective manner
- Understand and embody the Belleville Market brand in your appearance and service
- Ensure the security and privacy of customer merchant and teammember information in all transactions and interactions
- Maintain knowledge of current sales and promotions in order to achieve and exceed established sales and productivity goals.
- Learn and execute the daily required tasks
- Keep displays fresh clean and wellstocked
- Light maintenance and other duties & activities as assigned.
- This job description is not to be considered allinclusive. Additional responsibilities may be assigned at the discretion of company leadership
Requirements
- Be positive empathetic honorable and selfaware
- Be dependable ontime and able to work within agreed scheduling needs for the store
- Be an optimistic problemsolver seeing opportunities to help everyone who enters Domaci
- Be excellent at effectively managing multiple competing priorities
- Have a working knowledge of Macintosh and Microsoft Office products
- Management experience preferred
- Possess 4 years working in a retail environment.
- Be able to lift and carry up to 50 pounds
- Be able to be on your feet 8 hours per day
- Previous experience with POS software preferred
- Reliable Transportation
- Priorexperience in retail management is strongly preferred
Benefits
- Paid Holidays and Vacation Days
- Generous Employee Discounts
- Opportunity for Advancement
- Creative Environment
Be positive, empathetic, honorable, and self-aware Be dependable, on-time, and able to work within agreed scheduling needs for the store Strong verbal communication skills, coachable, passion for customer service and delivering an exceptional experience for guests Have a working knowledge of Macintosh and Google Workspace products Possess 4+ years working in a retail environment Must be available to work weekends, nights, special events, and holidays Be able to lift occasionally and carry up to 50 pounds, move easily and safely up and downstairs and ladders, and be on your feet multiple hours per day Reliable Transportation
Job tags
Salary
