The Structures Company
Location
Bothell, WA | United States
Job description
JOB TITLE: Helpdesk Specialist - Aerospace
LOCATION: Bothell, WA
PAY RATE: $30.00 - $40.00 per hour
***MUST BE US PERSONS***
We are a national staffing firm working with some of the top-tier aerospace companies in the world! And we are looking for first-class employees to work with our clients.
Qualifying Questions:
Are you a US person as noted in the Job description?
Do you meet the job's educational and experience requirements?
Can you either commute to the job location or relocate for the position?
Details:
This is short-term contract assignment
Must be willing to travel up to 25% of the time
Must be willing to work outside of normal business hours
Medical, dental, and vision coverage through Cigna
Potential for bonuses
As a Tier One supplier We have priority!
1,000's of openings nationwide
Summary:
Provides in-person, phone and email help desk support and assists with production activities.
Serve as the third level of support for all IT-related issues, including software, hardware, and network problems.
Analyze and resolve complex technical issues that have been escalated from Help Desk Analyst teams.
Work closely with IT department members to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
Develop and maintain a deep understanding of the company's products, services, and IT infrastructure.
Document, track, and monitor problems to ensure timely resolution, maintaining high levels of customer satisfaction.
Provide guidance and training to Help Desk Analyst staff, enhancing their troubleshooting skills and knowledge.
Participate in the development and revision of IT policies, procedures, and best practices.
Stay updated with the latest technologies and IT trends to improve support processes and customer service.
Conduct regular system audits and prepare performance reports for management review.
Assist in IT project implementation, including system upgrades, migrations, and new installations.
Maintains a well-organized and clean layout in defined storage areas.
Maintains regular attendance including being at work, being on time to work and working full shifts.
Competencies:
Communications - Expresses ideas and thoughts effectively in verbal and written form, exhibits good listening and comprehension, keeps others informed and uses appropriate communication methods.
Dependability - Responds to requests for service and assistance, follows instruction and responds to management direction, takes responsibility for own actions and doing the best job possible, keeps commitments, and maintains reliable attendance.
Initiative - Sets and achieves challenging goals, demonstrates persistence and overcomes obstacles, measures self against standard of excellence, recognizes and acts on opportunities, and takes calculated risks to accomplish goals.
Teamwork - Balances team and individual responsibilities, exhibits objectivity and openness to others' views, gives and welcomes feedback, contributes to building a positive team spirit, and puts success of team above own interests.
Work Quality - Demonstrates accuracy and thoroughness, displays commitment to excellence, looks for ways to improve and promote quality, applies feedback to improve performance, and monitors own work to ensure quality.
Job Core Competencies:
Customer Service Displays courtesy and sensitivity, manages difficult or emotional customer situations, meets commitments, responds promptly to customer needs, solicits customer feedback to improve service
Judgment Displays willingness to make decisions, exhibits sound and accurate judgment, supports and explains reasoning for decisions, includes appropriate people in decision-making process, makes timely decisions.
Problem Solving -Identifies problems in a timely manner, gathers and analyzes information skillfully, develops alternative solutions, resolves problems in early stages, works well in group problem solving situations.
Self Management - Regulates impact of own emotions upon others, remains focused and energized under stress, accepts criticism and recovers quickly from setbacks, projects realistic self-confidence in abilities.
Required Skills:
Associate's degree (AA) or equivalent and 5 years related experience; or equivalent combination of education and experience.
Minimum of 5 years of experience in a help desk or technical support role, with at least 2 years at a senior or third-level support position.
Strong knowledge of computer systems, networks, and software, with a particular emphasis on troubleshooting and diagnostics.
Excellent problem-solving skills and the ability to diagnose and resolve complex technical issues.
Exceptional customer service skills, with the ability to communicate technical information to non-technical users.
Experience with ITSM or help desk software.
Professional IT certifications (e.g., CompTIA A+, Network+, Security+, ITIL) are preferred.
Strong organizational skills, with the ability to prioritize tasks and manage time effectively.
Experience Administering Active Directory Users, Groups and Computers in Windows Server 2022.
Creates, maintains, updates and distributes hard drive images for fast deployment of laptops.
Ability to sit for extended periods of time, use hands to lift and/or move up to 10 pounds, occasionally lift and/or move up to 25 pounds, and have close/color vision ability to adjust focus.
Ability to work independently as well as part of a team, in a fast-paced environment.
Ability to travel as required.
Ability to work overtime as required.
Ability to ensure effective follow-up and follow-through.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions within all levels of an organization.
Ability to problem solve with limited to no established process and guidance and to interpret instructions.
Highly self-motivated and customer-service focused.
Understanding of project management principles.
Ability to effectively prioritize and execute tasks under pressure.
Strong communication, time-management, and problem-solving skills.
This position may require occasional evening and weekend work to meet deadlines or solve critical issues.
Valid driver license required.
Ability to work overtime as required.
For immediate consideration please apply to this posting or send resumes to [email protected]
*ITAR Definition
Under 120.14 of the ITAR a U.S. person is defined as a person who is a lawful permanent resident of the United States . A lawful permanent resident is further defined by 8 U.S.C. 1101(a)(20). A U.S. Person is also a protected individual which is defined by 8 U.S.C. 1324b(a)(3).
The Structures Company is a leading national staffing firm specializing in contract, contract-to-hire, and direct hire placements. Our clients depend on us for comprehensive support across various domains, including engineering, IT, production, maintenance & repair, and support staff. Our specialized recruiting team is one of our biggest strengths and is why we are a top provider of talented professionals to our clients. They will help you identify the opportunity that best fits your interests while also providing industry-leading customer service.
We support the majority of aerospace OEM's and tier 1 suppliers across the United States.
The Structures Company LLC is an Affirmative Action/ Equal Opportunity Employer (or AA/ EOE)
Keywords: aerospace, aviation, aircraft
#hotjobs
The Structures Company is a national staffing firm specializing in contract, contract to hire, and direct hire placement opportunities. Our clients rely on us to support their engineering, IT, Production, Maintenance & Repair, and support staff. Our niche recruiting team is one of our biggest strengths and is why we are a top provider of talented professionals to the majority of our clients. They will help you identify the opportunity that best fits your interests while also providing industry-leading customer service.
We support the majority of aerospace OEM's and tier 1 suppliers across the United States.
The Structures Company LLC is an Affirmative Action/ Equal Opportunity Employer (or AA/ EOE)
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