Digital Field Technical Support Specialist

Location

Long Island City, NY | United States

Job description

Who are We?

Intersection is an experience-driven Out of Home media and technology company that delivers programming, consumer amenities, and advertising to cities. From free internet access to way-finding to real-time information, our products make city life easier and more sustainable. We further enrich cities with experiential programming that inspires and engages people throughout their day. With valuable, diverse audiences in America’s top cities, we provide innovative, data-driven solutions for brands to reach urbanites at scale.

Overview
Intersection is the managing partner of CityBridge, which has the franchise contract with NYC for the LinkNYC project. This “smart” city kiosk provides various services that include WiFi, emergency services, city messaging and advertising. Intersection is searching for a Digital Field Technical Support Specialist to help support the maintenance of these kiosks in NYC.

Responsibilities

• Assist Digital Field Technician(s) with loading and unloading vehicles
• Perform in-field replacements of failed consumable parts; i.e. USB boards, Intake Grills
• Perform in-field power cycling for down kiosks
• Deliver inventory replenishment on-site and between vendors
• Assemble LinkNYC components in-house to support repair activities
• Perform in-house refurbishment of failed LinkNYC components to support replacement of components for the repair operation
• Provision LinkNYC components in-house with required firmware, software and operating systems
• Perform in-house testing LinkNYC components to identify cause of failures and current capacity of the component

Skills

• Comfortability and familiarity with electro-mechanical components
• Ability to use common hand and power tools, may require use of specialized tools
• Follow documented procedures in fitting, adjusting and proper functioning of parts
• Excellent communications skills
• Ability to read and understand technical documents and procedures
• Strong troubleshooting skills
• Good time management skills
• Ability to lift and sustain 50 lbs. overhead for a short period of time
• A self-starter requiring little supervision is preferred

Offers of employment are contingent upon successfully passing a review of motor vehicle records, verification of social security number, passing a drug test at a certified testing facility.

Total Cash Compensation: $40,000 - $46,000  

At Intersection we celebrate every voice that makes us unique and every perspective that makes us grow. It’s our shared responsibility to create an equitable environment where every employee contributes to the culture of the company. Our products and offerings impact cities across the world and it’s our goal to represent the diversity and differences that make cities special. We will be relentless in that pursuit, because together we are better. We encourage applications from all qualified individuals without regard to race, color, religion, gender, sexual orientation, gender identity or expression, age, national origin, marital status, disability, and veteran status.

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Job tags

Salary