Salesforce.com (CRM) Specialist (US or EMEA based)
Location
Waltham, MA | United States
Job description
Who we are
Olink Proteomics is a rapidly growing life science company committed to advancing the understanding of human diseases through proteomics. We are dedicated to innovation, quality, rigor and transparency, providing outstanding solutions and support for human protein biomarker discovery.
The vital role of proteins in understanding human biology has been recognized for many decades, but technological limitations severely restricted the comprehensive investigation of the huge number of proteins that could be important in different biological processes and diseases. With Olink, scientists can now simultaneously measure thousands of human proteins using just a few µL of blood sample, with highly specific, thoroughly validated assays that cover a very wide dynamic range (fg/mL to µg/mL).
In a few years, Olink has grown rapidly from a small, Sweden-based company offering assays for a few hundred proteins, to a NASDAQ-listed organization with a strong global presence, a broad portfolio of flexible protein biomarker solutions and library of high quality, thoroughly validated assays that covers ~3000 proteins.
For more information about Olink, please visit
Position Description
To continue our growth, we are seeking a talented and highly motivated individual to join our organization as a Customer Relationship Manager (CRM) Specialist. The successful candidate will be responsible for the design, implementation, and support of the CRM strategy.
The specialist will also be responsible for managing, analyzing, and interpreting data to provide insight and support strategic business decisions. Reporting to the Director, Commercial Operations, and working with Olink’s CRM Administrator team, the person in this role will help to ensure the efficiency and effectiveness of Olink’s CRM instance, recommend best practices to all teams that use the CRM solution, collaborate with business areas to gather and document new and existing requirements.
The role will also support and assist with end-user training and coordinate the implementation of these services for the business.
Primary Responsibilities
- Manage IT support tickets and administrative requests of users by providing prompt and complete resolution to technical and business issues.
- Manage the configuration of new and existing features including roles/profiles, permission sets, custom objects, page layouts, validations, workflows, rules, etc.
- Monitor, preserve, and document the data privacy and security model.
- Monitor, review and routinely ensure data accuracy across the platform.
- Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs and promote user efficiencies.
- Actively participate in the Salesforce roadmap and prioritization of projects with key stakeholders.
- Work across teams (Sales, Service, Marketing, Finance, Legal, Operations)
- Provide universal support to the Commercial team as needed (e.g., generate quotations, help locate marketing materials, keep CRM database of customers updated).
- Assist with various tasks and admin support as needed (e.g., contribute to process or document development, create CRM dashboards and reports).
- Monitor, implement and communicate key salesforce development updates.
- Support and assist with end-user training.
- Facilitate and collect data for Incentive compensation plan (ICP) calculations on a monthly/quarterly/annual basis.
- Collaborate with business areas to gather, and document new and existing requirements.
Qualifications/Skills
- Bachelor’s degree or relevant business experience preferred.
- 3+ years experience with Salesforce CRM required.
- Well versed in configuration, data models, designing and implementing new processes within Salesforce lighting.
- Experience with declarative programming through tools such as flow and process builder a plus.
- Experience and understanding of CPQ.
- Experience with Change Management and working with end-users to gather requirements, build technical solutions, and foster adoption of best practices.
- Excellent organization and time management skills.
- Excellent written, verbal, and presentation skills.
- Proficiency in gathering and documenting business requirements.
- Ability to collaborate with all levels and business units.
- Good analytical and quantitative skills, leveraged by strong computer skills –
- MS Office (Word, Excel, PowerPoint).
- Ability to work in a Team - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback.
- Experience working in an Agile environment and with Jira is a plus.
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