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Location

Columbia, TN | United States

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Job description

The Property Manager is responsible for all phases of the operation of the property. This includes, but is not limited to, general administration and maintenance as well as direction and control of personal and resources with the goal that the property is maintained at all times in good physical condition with a stabilized fiscal operation. Some evening and weekend hours may be required. This is a fast-paced environment requiring extensive customer service skills and prior multi-family apartment community property management experience. This position directly supports the activities of the organization by performing the following duties under the supervision of the Regional Manager. Prior new construction lease up experience required.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Proactively and effectively manage operations to ensure lease-up goals are met.
• Manage the financial performance of the property by overseeing rents, occupancies and expenditures.
• Adhere to all appropriate company personnel directives, accounting directives, and maintenance and purchasing directives.
• Maintain property occupancy by effectively retaining residents and successfully marketing property to attract new residents.
• Effectively work with construction and development teams and outside vendors during new property construction.
• Train and be responsible for work performed by all staff members under managers supervision.
• Guide leasing and maintenance team members, train subordinates, and perform written evaluation of employees.
• Maintain accurate payroll records as required by the company and adhere to payroll policies and cutoff dates.
• Adhere to all Enfield Management policies and procedures.
• Assist in leasing apartments.
• Prepare, process, and sign all leases and related forms.
• Maintain waiting list for property vacancies.
• Assist, confer with, and advise new residents on lease requirements and responsibilities.
• Conducts applicant background checks and recommends acceptance or rejection of applicants.
• Responsible for accurately processing required income certifications and recertifications, adhering to all leasing and re-leasing requirements.
• Complete necessary paperwork in a timely manner to avoid penalties.
• Handle tenant rent collections and delinquencies, late notices, and posting rents.
• Prepare daily bank deposits.
• Purchase necessary office supplies in accordance with Enfield company policy.
• Handle all details for move-ins and move-outs, with special attention to apartment inspection check-ins and check-outs.
• Ensure that residents are provided with a clean and well-maintained community.
• Work within the budget and notify the Regional Manager of any possible variations.
• Provide excellent customer service to residents and resolve any resident complaints.
• Ensure that all maintenance requests are handled on an immediate basis whenever possible, and that all residents are notified if there must be a delay.
• Continually inspect property and improvements, recording deficiencies and taking the necessary action, within budgetary allocations.
• Report accident and emergency situations to the Regional Manager immediately and prepare the proper reports.
• Conduct required periodic apartment inspections.
• Audit lease files and adhere to lease file policy with accuracy and consistency.
• Ensure compliance with Enfield Management policies and procedures, as well as federal fair housing laws
• Coordinate resident activities and property correspondence.
• Establish schedules and assign personnel for routine maintenance and emergency coverage.
• Establish schedules and assign personnel for office coverage and assisting residents as needed.
• Perform all aspects of marketing the apartment community under the direction of the Director of Marketing and Communications.
• Contact and negotiates with vendors as necessary.
• Attend court proceedings as necessary.
• Coordinate and lead staff meetings.
• Keep office clean and always organized and maintain a professional demeanor with residents.
• Assist with other properties as necessary.
• Complete initial and ongoing mandated company training as required.
• Other related duties as assigned.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knowledge of:

• Apartment community property management industry
• Fair housing laws
• LIHTC compliance requirements
• New construction lease-up
• Operation of standard office machines and equipment including telephones, copiers, computers, etc.
• Spreadsheet, word processing, and presentation software including Microsoft Office 365, Excel, Word, PowerPoint
• Knowledge of and proficiency with Microsoft Teams and Zoom
• Knowledge of Realpage/Onesite property management software a plus
• Knowledge of KNOCK leasing software a plus
• Knowledge of office management systems and procedures
• Knowledge of personnel management

Skill and/or Ability to:

• Maintain courteous and continuous communication with employees, residents, applicants, vendors, and all Enfield Management leadership and staff
• Communicate effectively both orally and in writing
• Prioritize workload and conflicting demands
• Strong leadership qualities
• Use time management techniques to organize and prioritize work
• Use creativity to find the most efficient way to complete a task, continuously seeking new ways to retain residents and improve the property
• Maintain confidentiality of sensitive and privileged information
• Understand and follow oral and written directions
• Work independently and use independent judgment
• Learn and utilize new and current technologies
• Strong organizational skills
• Detail oriented, analytical, and problem-solving skills
• Maintain high energy, be innovative and assertive

Qualifications/Experience:

• High School Diploma or GED required; Associates or Bachelors degree preferred
• Minimum five (5) years of apartment property management required
• Minimum two (2) years of LIHTC (Low Income Housing Tax Credit) experience required
• Possess a valid driver's license
• Pass a pre-employment background check
• Reliable transportation
• Strong work ethic, reliable, punctual

Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually mild but will vary at times depending on property activities.

Environmental conditions include working indoors, and when necessary, in outdoor elements such as low and high weather temperatures, precipitation, and wind.

Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit for long periods. The employee is regularly required to enter text or data into a computer or other machine by means of a traditional keyboard. Employee is regularly required to use hands to finger, handle, or feel, and repeating motions that may include the wrists, hands, or fingers. The employee is regularly required to speak, hear, and have visual acuity. The employee is frequently required to stand; walk; reach with hands and arms and stoop, kneel or crouch, crawl, and ascend or descend stairs, ladders, ramps, and the like as necessary throughout the day. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.

Enfield is an Equal Opportunity and Affirmative Action employer. We seek and employ without regard to race, color, sex, religion, age, marital status, sexual orientation, gender identity, national origin, disability, or veteran's status. Our policy is to employ the most qualified applicants. We conduct background checks in accordance with federal, state, and local guidelines.

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Salary