Catering and Events Manager
Location
Santa Fe, NM | United States
Job description
OUR COMPANY
Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.
Our mission is to be the best-loved operator of one-of-a-kind luxury properties and experiences. Auberge is a family of intimate, one-of-kind hotels and resorts that define an approachable style of luxury in both product and service that resonates with the curious modern traveler. Passionately local, experience-led, romantic, and stylish, these hotels hum with a vibrancy that is both refined and relevant.
OUR PROPERTY
Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its distinctive Southwestern heritage for the next generation. Guests can explore our vibrant culture of discovery and expression through nature-driven adventures, visual arts, ancient healing arts, culinary arts, and the art of gathering.
ROLE SUMMARY
OVERVIEW The Catering & Events Manager reports directly to the Director of Conference Services & Events and is responsible for all social events, planning, execution and service of Catering & Event functions at Bishop’s Lodge. Working as a liaison to client and hotel to create unique and memorable experiences for our guests.
DUTIES AND RESPONSIBILITIES ?-? Create Menu and Event Proposals, Contracts, Banquet Event Orders, Catering Resumes, and Daily
Events Report
?-? Actively prospect and solicit, develop, and maintain social catering accounts through telephone,
personal sales calls, on-site entertainment, entertainment, FAM trips, trade shows, etc.
?-? Finalize the requirements of catering events while maximizing revenue potential through up-selling and
ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact
with all departments for the success of the event.
?-? Prepare for and lead, when necessary, weekly BEO and Resume review meetings.
?-? Supervise the execution of events at Bishop’s Lodge. Review all function space with the event team.
Ensure the satisfaction of the client at the outset of all events.
?-? Find solutions to the inevitable challenges and glitches that arise while events are on the property and
keep the Executive Committee promptly and fully informed of all problems or unusual matters so prompt
corrective action can be taken where appropriate.
?-? Maintain knowledge of hotel facilities, capacities, and dimensions of meeting space and basic
operational needs of all operating departments.
?-? Make timely and impromptu decisions, which balance the client’s needs with the financial, safety and
staffing goals of the hotel.
?-? Identify new markets and business opportunities to increase sales.
?-? Exhibit a professional demeanor through appearance and by maintaining a positive attitude toward all
team members and guests.
?-? Implement all sales action plans related to the market areas as outlined in the marketing plan.
?-? Participate in sales calls with members of the sales team to acquire new business and/or close on
business.
?-? Present to greet all clients in advance of events, lead pre-event introduction of client to the team, check-in
with them daily during on-site, and be present to review the final billing and conduct post-event interviews.
?-? Develop strong relationships with the property front office team, food & beverage, and culinary team to
ensure working in unity and always striving to achieve the same goals.
?-? Assess additional training needs based on data gathered and interaction with the sales team from
property visits.
?-? Develop relationships within the community to strengthen and expand customer base for sales
opportunities.
QUALIFICATION REQUIREMENTS
Required ?-? Proven success in a similar role, prefer 4 years of Catering, Event & Wedding experience in a luxury
market.
?-? Experience in hotels/resorts or event planning is required.
?-? Hours will flex based on event execution and site inspection requirements.
?-? Weekends are mandatory when events are on the property. Also, at times social function site inspections
will need to be conducted over weekend periods.
Desirable ?-? College Education
?-? Local to Santa Fe and therefore, knowledgeable about the area
?-? Previous experience with Delphi
SKILLS, ATTITUDES, AND BEHAVIORS Personal Skills:
?-? Innovative, results-driven with a desire to exceed customer expectations.
?-? Exceptional business acumen with attention to detail, forecast accuracy, budget preparation.
?-? Focused on revenue generation with differentiating strategies.
?-? A leader and active member of the team, handling high profile catering and events. Willing to roll-up their
sleeves to make things happen.
?-? Ability to independently solve problems with several variables. Ability to create, negotiate and defend
contracts, addendums, and other contractual obligation documents.
Auberge Resorts LLC is an Equal Opportunity Employer, M/F/D/V. Auberge Resorts LLC provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Auberge Resorts LLC complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
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