Location
Bountiful, UT | United States
Job description
Classification: Contract
Contract Length: 6 months
Job ID: 16404658
Location: Bountiful, UT
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Technical Analyst-Mid Level to join our team in
Bountiful, UT . This individual will work at one of the nation's leading providers of healthcare services, HCA Healthcare.
Summary: The Technical Analyst II (TAII) implements and supports facility and division desktop equipment and is the key technical resource responding to end user desktop incidents and requests reported to the Service Desk. Technical Analyst II will also be responsible for mentoring, supporting and training entry-level Technical Analysts. Problems beyond the scope of their ability or responsibility are communicated in a timely manner to senior-level support personnel. Support to other Division and facility IT personnel is provided, as warranted, and participation in 24x7 on-call support is provided based on division IT staff rotation. The Technical Analyst II adheres to and supports HCA IT policies and procedures, and recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software. Based on proficiency with PC-based equipment and cabling, the Technical Analyst II can provide expanded on-site support to technical resources, if needed.
In this role you will: - Effectively works with customers, Service Desk and Technical Services personnel.
- Participates in meetings, committees and continuing education to improve individual, departmental and organizational performance.
- Mentors, trains and supports entry-level technical analysts.
- Installs and repairs facility and division ITG equipment and software per HCA and ITG standards and guidelines, including but not limited to terminals, personal computers, printers, cabling, and related software products.
- Responds to and resolves inquiries and requests for assistance with division or facility computer systems, and provides a superior customer support experience for division and facility users.
- Analyzes and provides hands-on support for moderate to complex inquiries.
- Determines appropriate technical area or vendor to resolve the problem and coordinates with other technical areas, as needed.
- Logs and tracks problems; reviews problem tracking databases
- Maintains documentation for each incident or request, and escalates complex problems to the next level of support per documented procedures.
- Aids and trains users on division and facility technology
- Performs preventative maintenance Performs facility-based moves, adds, and changes (MACs), as needed.
- Recommends process changes that improve the implementation, maintenance and support of ITG desktop equipment and software
- Provides product / application Expertise (SME) for one or more systems.
- Works as project lead, independently managing local projects.
- Provides 24x7 on-call support based on division IT staff rotation
Requirements: - Bachelor’s degree in Information Systems preferred or equivalent work experience
- 3+ years of general work experience
- Basic certification in A+ and Microsoft Products is preferred; education and/or experience may be substituted for A+ certification
- Valid state driver’s license, proof of auto insurance, and reliable personal transportation capable of transporting both employee and standard work equipment
- Strong communication skills
- Comfortable with scientific method of hypothesis testing
- Curiosity, strong pattern recognition, willing to challenge assumptions
- Manages and prioritizes workload
- Demonstrates ability to multi-task
- Possesses strong analytical skills
- Demonstrates a customer orientation; strength in analytical, math, and reasoning skills
- Effectively communicates verbally and in writing
- Possesses proficiency in MS Office applications
- Provides onsite technology support on projects
- Must be able to drive to assigned sites to complete work
- Must be able to travel to remote facilities. (air/vehicle travel)
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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