Claims Advocate I

Location

Little Rock, AR | United States

Job description

Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a legacy of trust and triumph in the dynamic world of risk management.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Acts as an advocate for most complex clients and claims, demonstrating advanced problem resolution skills and the ability to manage and communicate issues for key accounts by providing coverage advice to clients. Reviews coverage positions and challenges adjusters as warranted while advocating the best possible outcome for clients in accordance with service standards. Facilitates client meetings, claims reviews and vendor visits. Responsible for negotiating changes in reserves for a positive client outcome, providing status reports to clients as required by any applicable service plan, and reviewing action plans and reserves. Reviews all new problematic or complex claims on designated clients and formulates a plan of action to achieve a favorable claim resolution.

Primary Responsibilities:

• Works with the sales professional to proactively manage the property/casualty claims programs for assigned clients.
• Monitors larger and more complex claims, demonstrating the ability to manage and communicate complex claims issues for key accounts.
• Attends client meetings, claims reviews, reviews claims statuses, action plans, and reserves using advanced problem resolution skills.
• Negotiates for changes in reserves for a positive client outcome.
• Provides status reports to clients and keeps sales professionals, account management and claims staff informed.
• Actively researches and obtains claims data from carriers and challenges adjusters as warranted while advocating the best possible outcome for clients.
• Provides initial and ongoing advocacy on claims including detailed analysis, interpretation, consultation, and negotiation of coverage and reserves.
• Regular and reliable attendance is required.
• Overtime may be required.

Required:

• Bachelor's degree or commensurate experience
• 5 years' related experience in claims
• Strong knowledge of claim and coverage issues
• Excellent written and verbal communication skills
• Strong knowledge and working ability to use all claims and business related software

Preferred:

• Recognized insurance designations a plus

Behaviors:

• Understanding of the lines of coverage within area of responsibility
• Strong organization skills and ability to maintain diverse and large workload while meeting deadlines

About Arthur J. Gallagher & Co.

At Arthur J. Gallagher, we fiercely protect our culture. Without it, we are just another company. Every day we live by, "The Gallagher Way", 25 business tenets from which we draw our strength. A multi-national, multi-billion dollar insurance brokerage and risk management services firm, our employees are fueled by teamwork, creativity, responsiveness and doing the right thing simply because it's the right thing.

Job tags

Salary