HVAC Area Service Manager
Location
Idaho Falls, ID | United States
Job description
For nearly 30 years, KORE/Nextech and its employees have been driven to provide customers the best quality service and solutions in the commercial HVAC/R industry. KORE/ Nextech has grown to become the nation’s largest independent self-performing commercial HVAC/R service provider by leading the industry in technology and customer satisfaction.
As we continue to expand, our focus remains on providing a top-notch work experience for our employees. If you are a quality-oriented HVAC Leader who values integrity and hard work, then we want to talk to you! With our excellent review ratings on both Indeed and Glassdoor, KORE/Nextech has become the place to be. Come learn more about our amazing team!
Role: Reports to the Operations Manager. The Area Service Manager (ASM) will be responsible for managing the Technicians. In this position, the ideal candidate will be a technical leader in the industry, proven high quality of craftsmanship, an effective communicator, dedicated to self-improvement and education and have experience successfully managing commercial Service Technicians.
Benefits:
- Excellent Health Insurance options including a FREE employee only option
- Dental, Vision, Accident, Critical Illness, Disability and Supplemental Life Insurance options
- FREE life insurance equal to your annualized pay rate
- 401k with a 50% match up to the first 6% of your contributions
- 7 paid Holidays
- 2 paid Personal days
- 10 paid Vacation days
- Active participation in recruiting and hiring of Technicians.
- Responsible for supervision and development of technician workforce.
- Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs
- Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process
- Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
- Handle escalated service issues that are field/technician related
- Develop training plan for all assigned Technicians using Company training materials
- Responsible for technical support and quality of work for the area
- Perform ride along with Technicians
- Evaluate and perform annual Technician reviews with VPs approval
- Be a positive image and role model to Technician group
- Protect the company’s image, appearance and reputation
- Always be the example of safety
- Enforce company policies
- Maintain local customer relationships for assigned area with RSM and Account Managers
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Service Meetings:
- Conduct weekly service meeting
- Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
- Provide recognition to top performers
- Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
- Inspect equipment, make sure all technicians have the proper PPE
- Discuss safety topics weekly
- Review new customer requirements
- Go over callbacks and results/additional repairs needed
- Receive feedback from Technicians on office scheduling/issues
- Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
- Technical knowledge necessary to provide value to our technicians and customers
- Maintain continuous education in the technical field
- Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate
- Strong attention to detail and quality
- Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
- Ability to focus on desired results
- Ability to adapt to very fast-paced environment and deadlines
- Maintain a clean and professional appearance
- Must be able to travel as needed
- Experience in recruiting and hiring Technicians
Physical requirements:
- Must be able to lift 100 pounds.
- Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
- Must not exceed ladder ratings
- Extensive kneeling and squatting
- Must be able to climb ladders multiple times
- Must be able to haul equipment and tools to roof via ladders
- Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.
A criminal background check, motor vehicle report and federal drug screen will be conducted on all applicants who are offered a position, before they can begin work.
Job tags
Salary