Human Kinetics
Location
Champaign, IL | United States
Job description
Human Kinetics is headquartered in Champaign, IL. This position is full-time and is 100% onsite.
Applicants must be authorized to work for any employer in
the U.S. We are unable to sponsor or take over sponsorship of an
employment Visa at this time.
Human Kinetics is committed to building a more diverse workforce. We welcome BIPOC candidates and others who identify with underrepresented groups to apply.
Human Kinetics is committed to the full inclusion of all qualified individuals. As part of this commitment, Human Kinetics will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, please contact HR at 217-403-7609.
Applicants are not obligated to disclose expunged juvenile records of adjudication, arrest, or conviction as part of the application process.
*Learn more about our perks and benefits here: (
Job Summary
This position will provide support and assistance to external customers and internal staff of the Journals Division. The Journals Fulfillment Specialist works independently within a team environment. They will provide excellent customer support services to journal subscribers, membership societies, and other customers of the HK Journals Division. This front line position will be responsible for order/payment processing and subscription fulfillment. They will see that all records are accurately maintained.
Concurrently, they will research/respond/resolve incoming customer service inquiries, help desk customer tickets, answer inbound customer calls for assistance, and complete customer order/credit entry.
Essential Functions
Secondary Functions
Job Qualifications
Education: High School diploma or equivalent required. College coursework/degree preferred.
Experience: 2 years' phone & email customer support and 2 years' Alpha numeric data entry experience required. 3+ years' phone & email customer support and 3+ years' Alpha numeric data entry experience preferred.
Required Competencies:
Computer literacy
Microsoft Office Suite
Written and verbal communication
Phone interaction
Prioritization, flexibility, adaptability, and problem-solving
Organizational awareness
Integrity
Resourcefulness
Effort
Respect
Teamwork
Stewardship
Preferred Competencies: Alpha numeric data entry experience with 95% accuracy rate and 40 wpm.
Job Demands: Frequent phone and computer use. Occasional copies, fax, and printer use.
Mental Demands: Frequent problem-solving, decision-making, organization, reading/writing, prioritization, and adaptable skills required. Occasional stress management, initiative taking, and data interpretation skills required.
Working Conditions: Indoor, office environment.
Physical Demands: Frequent sitting, occasional standing and walking and rarely carrying/lifting items (40 lbs. max).
Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may be assigned or may change at any time with or without notice.
Credit Card Security: This position has access to customer credit card data and must comply with all policies and procedures designed to keep that data from being compromised.
Job tags
Salary