Location
Framingham, MA | United States
Job description
HealthDrive delivers on-site dentistry, optometry, podiatry, audiology, and behavioral health services to residents in long-term care, skilled nursing, and assisted living facilities. Each specialty offered by HealthDrive is one that directly impacts the quality of daily life for the deserving residents we serve. HealthDrive connects patients in need of vital healthcare to doctors committed to dignity and excellence . PPO Medical, Dental, and Vision plans available as well as a generous PTO policy.
The EMR Support Specialist is a crucial member of the team managing our electronic medical record software and our e-prescription software. This position provides essential support to Nurse Practitioners. The EMR Support Specialist should be highly proficient with the electronic medical record software or have a strong clinical background and a strong aptitude for computer systems. This role requires a strong working knowledge of Windows-based systems, excellent customer service skills, the ability to train and support doctors, nurses, support staff, and clinical administrators. This role also works closely with other members of the EHR vendor supporting the EHR and e-prescribing. This position is hybrid elegible & based out of HealthDrive's Framingham, Massachusetts office.
- Provide explanations and instructions about complex EMR topics to non-systems staff members in clear and understandable terms.
- Effectively and diplomatically communicate within and across teams, departments, and organizations.
- Demonstrate and be a champion of exemplary customer service with end-users and team members, even when others are stressed or frustrated with technology.
- Foster a team environment and incorporate teamwork and diversity into all work elements.
- In a timely manner, capture, track, and solve level 1 and 2 help requests. Escalate level 3 help requests to EMR vendors, or server and network administrators, as appropriate.
- Prioritize, coordinate, expedite, and escalate help requests for the help desk team, balancing workload, skills, personnel development, quality, service levels, and customer needs/expectations.
- Excellent customer service skills - in person and on the phone
- Excellent verbal and written communication skills
- Public speaking skills - particularly for small group trainings
- Excellent teamwork and collaboration skills
- Strong organizational skills and attention to detail
- Project coordination and/or management
- Ability to demonstrate flexibility on the job
- Demonstrate initiative and provide complete follow-through on areas of responsibility
- Experience at a healthcare company required, particularly helpful is experience in an LTC/STR care environment.
- Must have a good working knowledge of Microsoft Windows, & Microsoft Office
- Electronic medical record system and e-prescription software experience strongly preferred.
- Preference will be given to candidates with experience as nurse, medical provider, or similar clinical position.
- A minimum of five years general electronic medical record (EMR), or electronic health record (EHR) experience strongly preferred
Job tags
Salary
