LifeTrans
Location
North Las Vegas, NV | United States
Job description
SUMMARY:
Communication Center Supervisor is responsible for assisting the Communication Center Manager on developing and assuring quality services in the Communication Center. Training, coaching, and monitoring of the Communication Center Representatives; monitoring the daily responsibilities and scheduling of the Communication Center.
Handling the de-escalation and resolution of customer and/or facility employee complaints. Strategizing the most effective tools and techniques for optimal success of the department.
Communication Center Supervisor will act as the main resource to the Communication Center Manager to resolve any departmental issues or tasks.
PRIMARY FUNCTIONS:
-Report to and take instruction from the Communication Center Manager.
-Receive and develop training information with the Communication Center Manager.
-Administer the Training regimen. Report success of training on all employees to the Communication Center Manager.
-Assist to ensure that departmental responsibilities are completed daily, weekly, and monthly.
-Assist to develop training guides, tools, and skills for the department; Maximize efficiencies of the department representatives.
-Assist to create and modify departmental scheduling for daily coverage and training
REQUIREMENTS:
-Maintain good standing with the Communication Center Manager and full-time employee with LifeTrans, Inc.
-Maintain updated training and knowledge on all departmental information
-Be a non-probationary employee.
-Must not have any significant discipline within the company step discipline system during the previous 6 months.
Lifetrans is a Non-Emergency medical transportation company that provides our customers transportation for various medical reasons. Safety and care of our patients is a very important aspect of our company.
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