Location
Lutz, FL | United States
Job description
About Mettler Toledo
Working at Mettler Toledo means you are impacting the world in important ways. Our precision measuring devices span the world's laboratories, production facilities, and retail stores. We manufacture, sell, and service instruments that detect, measure, and weigh - from the infinitely small to the largest of vehicles or airplanes.
- We help feed the world. We impact how food is produced, packaged and made safe.
- We help keep you healthy. Our instruments make it possible for scientists to develop new drugs and bring life-saving medicines to the world.
- Mettler Toledo products are important to the production and consistent quality of every kind of consumer product.
- No matter how far human kind goes to explore new frontiers, Mettler Toledo is there to help make it happen.
Our Opening and Your Responsibilities
Mettler-Toledo, LLC is a global supplier of precision instruments with sales and service locations in 39 countries. The Mettler-Toledo Product Inspection Group, consisting of CI-Vision, Hi-Speed and Safeline, is the world’s leading supplier of in-line checkweighers, metal detectors, machine vision systems and x-ray inspection systems. We believe employees are the lifeblood of our company. As we thrive on quality and initiative, we work together in a fast-paced environment striving towards common goals and open to innovation and success. We’d love for you to become part of our growing team!
Role/Purpose:
The Contract Renewal Specialist is responsible for managing customer contracts and pricing agreements in the current business operating system, as well as entering new contracts and coordinating contract changes with the field operations team. This includes service contract pricing, PM maintenance, equipment changes, and various other tasks.
Essential Duties and Responsibilities:
- Deliver World Class Customer service with a focus on increasing customer retention rate and providing outstanding customer support
- Develop a high level of technical expertise in regards to the applicable business area’s service offerings. Understand and be able to effectively communicate the service solutions that are present on the current contract to ensure that they still meet the customer's business needs.
- Review service agreement documents prior to order entry for accuracy
- Interface with internal and external customers to provide information about existing contracts and pricing agreements
- Update, review and maintain existing contracts/addendums to reflect accurate install-base equipment and service level agreements
- Follow SOPs and provide feedback on process improvements as needed
- Meet and exceed agreed upon objectives including but not limited to renewal rate, productivity, and up-sell/cross-sell revenue goals.
- Communicate effectively with all departments throughout the organization to gather necessary information and report back to Service Sales Team as required
- Executing outbound renewal activities, employing professional communication skills in their pursuit, and accurately managing and recording data generated from these efforts. Manage incoming calls from customers that are in response to their renewal efforts
- Generate cross-selling and up-selling opportunities and follow up on them accordingly with the goal of closing the transactional sale
- Maintain compliance with ISO standards and MT operating policies and procedures specifically related to Sarbanes Oxley controls and compliance with the company's order validity policy, authority limits, and standard terms and conditions of service contract.
- Research and analyze special projects as assigned
- Other tasks and duties as assigned
What You Need to Succeed
Required Knowledge, Skills and Abilities
- Excellent written and oral communication skills
- Detail oriented and the ability to multi-task, take initiative and be flexible
- Strong ability to adhere to deadlines
- Tact, diplomacy and the ability to enlist the support of others are essential
- Proven ability to work with all levels of employees as required
- Outstanding time management skills and the ability to work in a very fast-paced environment
- Proven PC skills and experience using SAP (preferred) and various software packages are required, i.e. Microsoft Office - Outlook, Word
Minimum Education / Experience Required:
- An associate's degree is preferred in addition to two to three years of any combination of customer service, sales, or marketing related experience
- Outbound call center experience and telesales skills training are desirable
- Qualified candidate should be competitive and have the desire to excel in a fast-paced sales environment and the ability to connect with various personality types
- Product Inspection product knowledge is a plus
Our Offer to You
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks and discounts
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide leadership in weighing
- A brand name that is identified worldwide with precision, quality, and innovation
- Thousands of patents, design and innovation awards
- High earning potential with a consistent track record of success and promotional growth opportunities
- State-of-the-art instrumentation and solutions
Equal Opportunity Employment
We are an equal opportunity employer and value diversity at our company. We give consideration for employment without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected classification. If you’d like more information about your EEO rights as an applicant under the law, please click here
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