Location
Menlo Park, CA | United States
Job description
Description
Manage the Bank's digital banking vendors and product offerings to ensure the client experience through digital channels (online and mobile banking) is optimized and to ensure the Bank keeps up with current product offerings available in the industry. Ensure the core system and related surrounding systems can support the digital banking solutions to maximize the client experience and recommend enhancements where needed to improve the clients' digital experience.
Essential Duties and Responsibilities include the following:
Continuously monitors and tests the Bank's digital banking platforms to ensure they are operating effectively and timely reports issues to appropriate vendors to ensure they are quickly resolved
Assists Bank staff with troubleshooting issues clients are experiencing with digital solutions by participating in calls/meetings with clients and/or vendors
Holds digital banking and core system vendors accountable for performance standards and ensures service level agreements are met
Assists with training Bank staff on navigating the digital banking platforms and related back office features
Attends digital banking related conferences/events/trainings to stay abreast of advances in product and service offerings in the industry that are available through digital channels
Keeps the EVP Chief Banking Officer abreast of any significant issues impacting clients through digital channels and of new product offerings that should be considered
Assists the EVP Chief Banking Officer with the preparation of reports necessary for reporting to the board of directors
Performs other duties as assigned
Supervisory Responsibilities:
None
Qualifications:
Bachelor's degree preferred
Solid technology skills, including proficiency with Microsoft office (Outlook, Word, Excel), web browsers, mobile device applications, and banking software applications
Expert knowledge of digital banking solutions and experience working with digital banking vendors
Proficient knowledge of banking products, operations, policies, and applicable regulations
Excellent organizational and time management skills with proven ability to prioritize and manage workload to meet deadlines and goals
Excellent problem solving, decision making, and critical and strategic thinking skills, as well as strong attention to detail and concern for data accuracy
Strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization
Presents a positive and professional image, effectively collaborates with diverse teams, and is successful at achieving results through the effort of others
Job tags
Salary
$100k - $150k
