Food Packaging Equipment Field Maintenance

Location

York, PA | United States

Job description

Our client is hiring a Field Service/ Maintenance Engineer for their growing company.  They provide robotics and automation for the food packaging industry.  This is a direct hire position with 100% paid employee benefits on day 1 of employment.



Field Service/Maintenance Engineer Job Objective
The Field Service Engineer (FSE) will perform services on robotic packaging equipment. The FSE will perform complex customer support activities involving onsite installation, service, repair, hardware/software integration, process and development support, test support, troubleshooting, and training at the customer site in a timely and cost-effective manner.  Domestic and international travel is required. Weekend and holiday availability is required. This role works closely with engineering on project testing and functionality.  This is a Full-Time, Non-Exempt position reporting to this Director of Aftermarket Sales & Service. 

• The FSE will perform repair work in-house and at the customer’s site.
• Provides service and technical interface between customer and company.
• Assists engineering with FAT, and installation prep work.
• Conduct on-site installation, commissioning, service, training, and maintenance.
• Advise customers on operation, maintenance, and modifications.
• Answer complex technical questions on equipment, and work with customers to troubleshoot problems.
• Display a high level of integrity, and work with little supervision.
• The FSE communicates with management, and the end user to help determine the appropriate action plan to resolve issues promptly.
• The FSE communicates daily with the Service Manager to ensure all open jobs are being handled promptly.
• The FSE works collaboratively with the Customer Service Team to guarantee customer satisfaction.
• Monitor cost and expenses as it relates to projects, service, and parts.
• Respond to phone support requests as assigned.
• Be able to evaluate and determine solutions working as a team or individually.
• Sell additional value-added services, spare parts, upgrades, etc. when visiting customer sites or as the opportunities arise.
• Turn in accurate detailed reports in a timely manner. Respond promptly to all customer service issues.
• Work with the CST team to generate accurate quotes for service and parts.
• Assist engineering with any ongoing projects.
• Take the necessary steps to stay current with ongoing technology.

• High School diploma, 2- or 4-year technology or electronics degree preferred.
• 3 - 5 years of experience with automated machinery.
• Ability to work all levels of electrical voltage; single and three-phase motors.
• Strong ability to troubleshoot and repair electrical problems.
• Ability to understand and navigate through PLC and servo motor drive control software.
• Knowledge of PLC programming.
• Ability to comprehend and demonstrate mechanical assembly and troubleshooting techniques.
• Ability to perform manual assembly of basic machine components and or subassemblies.
• Basic understanding of computer IT and communications.
• A working knowledge of VFD’s.
• Good Electro/Mechanical knowledge.
• Ability to build rapport and interact effectively with personnel at all levels within the Company and with vendors and business partners outside the Company.
• Always demonstrates highly ethical behavior and good judgment.
• Effective listening, verbal, and written communication skills.
• Good problem-solving skills.
• Effective time/project management skills;
• Demonstrated ability to professionally respond to stressful situations in a patient, friendly, and timely manner;
• Leads by example always portraying the company in a highly professional manner both within and outside of the office;
• Ensures accurate, timely completion of assigned responsibilities/projects;
• Respectfully accepts coaching and guidance provided constructively to continually improve, grow, absorb, and adapt;
• Good analytical and problem-solving skills;
• Good time management skills;
• Ability to perform multiple tasks and organize assigned tasks according to priority;
• Basic computer skills;
• Ability to read mechanical drawings and electrical schematics;
• Ability to read customer-supplied fabrication drawings to ensure the equipment works within specified parameters;
• Ability to effectively communicate in writing using written text, mechanical and electrical drawings, diagrams, and machine schematics to describe a problem or suggested improvement;
• Must have a valid passport or be eligible to obtain one.

Job tags

Salary