Customer Success Specialist
Location
Franklin, TN | United States
Job description
About Quore
Quore is a hospitality technology company providing hospitality teams with a solution that enables tracking, managing and prioritizing work across departments, properties and locales. During your last hotel stay, if your room was clean, the in-room appliances were fully functioning and your request for extra towels was addressed quickly then that hotel was probably using Quore. We support hotel staff in their day-to-day for better guest experiences, which means smarter teams and happier guests!
We’re a diverse group united by a customer-first mentality. Our employees voted us to be a 2023 Top Workplace, recognized by The Tennessean. If you’re ready to join a team of passionate, driven individuals desiring to make a difference, we’d love to hear from you.
About the Role
Quore is seeking a Customer Success Specialist to join our Customer Success Team. The ideal candidate has experience working in hotels, a drive to help people, an upbeat and positive personality, and excellent communication skills. The candidate is skilled in asking good questions and having conversations with guests and co-workers to diagnose issues and determine quick resolutions. They must be comfortable with software and website navigation. Lastly, this individual is a team player and believes in the synergy and success of working in a team environment. This role is a hybrid role and will work in-person from the Franklin, TN Quore office 2 or more days a week.
Primary Job Responsibilities:
- Help customers…it’s what we do.
- Monitor and engage with customers in their initial launch of Quore.
- Provide training and support as the hotel adopts Quore.
- Provide ongoing phone, email, and chat support.
- Establish relationships as a trusted and strategies advisor to help ensure the continued value of our products and services.
- Work to solve customer needs quickly and accurately.
- Track and report on usage, issues, and trends
- Act as a resource for other projects and/or departments outside of the scope of core responsibilities
- Communicate effectively with senior management to better understand customers needs, maximize retention and growth, and share learnings.
Required Qualifications:
- Minimum 2-3 years’ experience working in the hotel/hospitality industry.
- Excellent written and verbal communication skills including the ability to adapt communication style to suit different audiences and express genuine empathy.
- High comfort level working with technology in a fast-paced environment, including Salesforce, cloud-based software tools, and general web browsing,
- Proven ability to collaborate with team members to identify solutions to complex problems.
- MS Word, Excel, Outlook (excellent Outlook folder management in an Exchange environment desired)
- High comfort level on a Windows PC computer.
- Demonstrated ability to learn quickly and stay current on changing product features and services.
- High school diploma or GED required
Preferred Qualifications:
- Additional education is a plus
- Fluent in Spanish
Benefits:
- 100% employed paid medical, dental and vision coverage for full-time employees
- Flexible Spending Account & Health Savings Account options (employer contribution for HSA participants)
- Life insurance
- Short-term disability
- 401(k) with employer match
- Paid holidays + Generous PTO
- 12 weeks parental leave
- Eligible for participation in Annual Bonus Plan
- Employee Assistance Program
- Hybrid work schedule
- Flexibility to support work and personal needs
- Modern and creative workspace, including a well-stocked pantry and fridge
- Fun, hands-on culture, recognized in 2020 by Forbes as one of the Best Startup Employers and recognized in 2023 by The Tennessean as a Top Workplace
- Recognized as a Top 20 Bootstrapped & Institutionally Backed Companies in Tennessee by the Association of Corporate Growth
Quore is an Equal Employment Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to that individual's race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender identity, age, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
H1B Sponsorship is not available for this position.
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