Tele-Assist Operator

Location

Ann Arbor, MI | United States

Job description

May Mobility is transforming cities through autonomous technology to create a safer, greener, more accessible world. Based in Ann Arbor, Michigan, May develops and deploys autonomous vehicles (AVs) powered by our innovative Multi-Policy Decision Making (MPDM) technology that literally reimagines the way AVs think. 

Our vehicles do more than just drive themselves - they provide value to communities, bridge public transit gaps and move people where they need to go safely, easily and with a lot more fun. We’re building the world’s best autonomy system to reimagine transit by minimizing congestion, expanding access and encouraging better land use in order to foster more green, vibrant and livable spaces.Since our founding in 2017, we’ve given more than 300,000 autonomy-enabled rides to real people around the globe. And we’re just getting started. We’re hiring people who share our passion for building the future, today, solving real-world problems and seeing the impact of their work. Join us.

Job Summary

As a Tele-Assist Operator, you are the human insight behind our cutting-edge autonomous vehicles. Your role is crucial in bridging the gap between autonomous decision-making and the unpredictable nature of real-world driving. You will remotely monitor and guide our AVs through complex driving scenarios, ensuring safety and confidence of our services.

Essential Responsibilities

• Monitor autonomous vehicle operations in real-time, providing assistance and decision support as necessary.
• Take indirect control of AVs in exceptional situations where autonomous systems require human intervention.
• Collaborate with the development teams to provide feedback for system improvements.
• Maintain high levels of situational awareness and preemptively identify potential hazards. 
• Adhere to strict safety protocols while managing multiple AVs simultaneously. 
• Document and report all interventions and anomalies encountered during operations.
• Participate in ongoing training to stay updated on the latest AV technologies and teleoperation systems.
• Other duties as assigned

Skills and Abilities

Success in this role typically requires the following competencies:

• Impeccable discretion and integrity when handling confidential or sensitive information
• Ability to understand and relate to the agile startup and engineering mindset
• Excellent written, verbal, and presentation skills
• Strong attention to detail and highly-organized
• Ability to multitask and adapt to shifting priorities in a fast-paced work environment
• Passionate about self-driving cars and their impact on the world

Qualifications and Experience

Candidates most successful in this role typically hold the following qualifications or comparable knowledge or experience:

Required

• Proven experience in remote operation, preferably in AV or related high-technology fields.
• Exceptional decision-making skills and the ability to act swiftly under pressure.
• Strong situational awareness and problem solving skills.
• Excellent communication skills, both verbal and written.
• Comfortable with high-tech work environments and quick to adapt to new software.
• Willingness to work different shifts as our AV operations are across the US.
• A passion for technology and enthusiasm for contributing to the future of autonomous driving.

Desirable

• Bachelor’s degree in related field (Engineering, Computer Science, etc.) is preferred.
• Experience in a control room environment.
• Familiarity with AV technology, remote assistance software, and teleoperation systems.

Physical Requirements

• Standard office working conditions which includes but is not limited to:
• Prolonged sitting
• Prolonged standing
• Prolonged computer use
• Lift up to 50 pounds

• Travel requirements - expectations 5-10% etc

Salary Range

$55,000—$75,000 USD

Benefits and Perks

• Comprehensive healthcare suite including medical, dental, vision, life, and disability plans. Domestic partners who have been residing together at least one year are also eligible to participate! 
• Health Savings and Flexible Spending Healthcare and Dependent Care Accounts available.
• Rich retirement benefits, including an immediately vested employer safe harbor match.
• Generous paid parental leave with immediate eligibility as well as a phased return to work. 
• Flexible vacation policy in addition to 18 paid company holidays.
• Total Wellness Program providing numerous resources for overall wellbeing   

Don’t meet every single requirement? Studies have shown that women and/or people of color are less likely to apply to a job unless they meet every qualification. At May Mobility, we’re committed to building a diverse, inclusive, and authentic workforce, so if you’re excited about this role but your previous experience doesn’t align perfectly with every qualification, we encourage you to apply anyway! You may be the perfect candidate for this or another role at May.

Want to learn more about our culture & benefits? Check out our website!

May Mobility is an equal opportunity employer.  All applicants for employment will be considered without regard to race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, genetics or any other legally protected basis.   Below, you have the opportunity to share your preferred gender pronouns, gender, ethnicity, and veteran status with May Mobility to help us identify areas of improvement in our hiring and recruitment processes. Completion of these questions is entirely voluntary.  Any information you choose to provide will be kept confidential, and will not impact the hiring decision in any way. If you believe that you will need any type of accommodation, please let us know.

Note to Recruitment Agencies: May Mobility does not accept unsolicited agency resumes. Furthermore, May Mobility does not pay placement fees for candidates submitted by any agency other than its approved partners.

Job tags

Salary