Customer Service Representative

Location

Cypress, TX | United States

Job description

About Caldwell Companies

Caldwell Companies is an award-winning, fully integrated real estate development and investment firm based in Houston. Caldwell Companies has been in business for over 30 years and is a faith-based, lifestyle real estate firm that develops large-scale master planned communities, associated commercial developments, and residential rental communities. We are vertically integrated and have a very active construction team building incredible places. We are committed to building extraordinary communities that enrich the lives of our residents. The firm also engages in a variety of real estate investment and asset management.

Our company culture is a fun, active environment where the individual is treated with respect and accountability which helps foster personal growth and achievement. Our work setting is an entrepreneurial, fast-paced, and exciting environment. Caldwell Companies consistently ranks as a Best Place To Work in Houston by the Houston Business Journal year after year!?We were recently named as the #2 Large Company to work for in Houston. The Caldwell team is a dynamic collection of leaders and innovators embracing the vision to create extraordinary places and lifestyles that make life better through our simple mission: Doing it right. Right now. ® This statement is the core of our philosophy on the ongoing pursuit of excellence in all aspects coupled with an underlying sense of urgency to leverage market opportunities. The foundation for how we do business is rooted in our values of integrity, accountability, teamwork, and serving others.

Job Summary

As a Customer Service Representative for Caldwell Homes, you will represent our brand in the marketplace by fostering a positive environment for customers, prospects and the Team. You will also promote effective and timely communication with sales, construction and vendor partners and support an empathetic approach to customer service. This role requires you to be a proactive problem solver who is engaged with vendor partners to ensure that we provide outstanding customer service to our Homeowners.

Responsibilities  

• Effectively communicate with homeowners to resolve warranty claims
• Follow up and complete warranty items with a high sense of urgency
• Coordinate warranty service appointments with Vendor/Homeowner
• Track warranty dollar budget 
• Update warranty Tracker
• Issue Warranty PO’s
• Perform Quality Assurance inspections on homes.
• Perform Touch point meetings with new homebuyers.
• Communicate customer concerns to Sales and Construction Teams
• Track and report recurring quality and product issues.

Qualifications:

• Bachelor’s Degree, preferably in Construction Management or related field of study
• Willingness and ability to meet or exceed customer expectations
• Demonstrated success in previous positions related to the service industry.
• Ability to understand our products and service and articulate effectively to vendor partners 
• Ability to understand sequencing of work and the ability to manage through execution issues during warranty work
• Ability to understand and work with diverse vendor partner base on budgeting, scheduling, safety and production execution
• Passion for safety and the ability to engage vendor partners to ensure a safe production site
• Ability to work with Vendor partners on a timely basis to resolve cost and service issues

Job tags

Salary