Host/Hostess

Location

Mount Vernon, IL | United States

Job description

Accountability

Reporting to the General Manager and Restaurant Manager, the Host/Hostess greets and seats guests in a friendly and courteous manner, receives payment and assists other service personnel as needed to provide total guest satisfaction. Responds to and addresses guests concerns.

Key Business Areas

A “Key Business Area” is an area of performance in which the Host/Hostess must be successful to meet their accountabilities. Successful results in the Key Business Areas are supported by the following behaviors or actions:

1. Greets guests immediately in a friendly manner upon arrival and acknowledges at

departure

2. Demonstrates a sense of urgency and meets service cycle timing standards

3. Seats guests at clean, dry tables utilizing proper seating rotation

4. Determines and provides for any special needs of guests

5. Maintains guest waiting list and adheres to proper seating order procedures

6. Describes promotions and suggestively sells while seating guests; takes initial beverage

order

7. Attends to any other guest needs during the entire dining experience as warranted

8. Demonstrates safe cash handling procedures in accordance with policy and accurately

completes cash, credit card, and discount transactions

9. Uses proper telephone etiquette

10. Enters and delivers “To Go” orders correctly

11. Addresses complaints promptly in a courteous manner, and notifies the supervisor of any

issues

12. Assists service personnel in providing beverage orders and refills and clearing and setting

tables

13. Willingly assists other team members without being asked

14. Maintains proper supply of clean menus

15. Lifts and carries supplies and equipment up to 30 lbs.

16. Demonstrates knowledge of station and floor breakdowns

17. Possesses strong product and menu knowledge

18. Maintains foyer area of restaurant to be clean, organized and inviting to guests

19. Completes all required side-work, including deep cleaning assignments

20. Adheres to Denny’s Brand Standards and internal policies and procedures

21. Provides courteous service and is cordial to all team members and guests

Essential Functions

• Must have ability to raise a tray weighing up to 25 lbs.
• Must be able to bend, stoop, reach, wipe, lift, and grasp
• Must have sufficient mobility to move and operate in work area
• Must be able to stand and walk during entire shift
• Must be able hear well in a loud environment to respond to employee and guest needs
• Must possess basic math skills (add, subtract, multiply and divide)
• Must meet any state, county or municipal regulation pertaining to health risk concerns about food handling
• Must be able to observe and differentiate between monetary denominations
• Must be able to operate point of sale system
• Must be able to work around potentially hazardous chemicals

Position Qualifications

• Must have ability to communicate effectively in English, both orally and in writing
• Must be able to pass all required tests and training requirements for the position
• Must be able to work in a team environment
• Meets Denny’s uniform and grooming standards and maintains them throughout the shift
• Must be able to work flexible schedule, including holidays, nights and weekends
• Must have excellent guest service skills
• Must be dependable and able to learn basic tasks and follow instructions
• Must place a value on diversity and shows respect for others

Denny's is the place that is always open for you to be who you want, with the people you want, over the food you want…whenever you want. We celebrate the inherent creativity of our food and the uniqueness of all people. So, come as you are. Enjoy pancakes for dinner or burgers for breakfast. You are always welcome at America’s Diner, where we are Open for Anything.

Job tags

Salary