Location
Kapolei, HI | United States
Job description
Do you believe in making people feel special? We do, too! In fact, we obsess over delivering a positive experience to our Team Members and our Guests. We are ChiliHeads and we serve up passion and purpose into everything we do whether it's at our tables, in our kitchens, or within our community. Being a ChiliHead isn't just a job It's a way of life.
Primary Objective of Position
Ensures that the guest is greeted with a warm and welcoming smile. Ensures that guests receive their drinks and food in a timely manner, while providing friendly and efficient service. Mixes and serves alcoholic and non-alcoholic drinks to guests of the bar and service bar, following standard recipes and the company's alcoholic beverage policies; merchandises drinks; and is attentive to guests, making them feel welcome, at all times.
Essential Functions
- Mixes ingredients such as liquor, soda, water, and sugar to prepare cocktails and other drinks.
- Ensures that all drinks are prepared according to company recipes.
- Serves wine, liquor, draft or bottled beer, and food to bar guests.
- Prepares drinks for servers' guests.
- Collects payment for drinks and/or food served following company established accounting procedures for all transactions.
- Observes guests and responds to their needs.
- Guides guests in selecting food and beverage items.
- Follows alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.
- Prepares drinks and verifies correct pricing.
- Enters all orders into the computer prior to presenting the beverage to the guest.
- Possesses proficient knowledge of liquor quality and beverage preparation and keeps updated on new and revised beverage recipes.
- Ensures a clean and well-stocked bar.
- Secures all monies at the end of each shift.
- Adheres to all company safety and sanitation policies and procedures.
- Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action in which may be taken.
- Performs all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of this position.
- Always displays a favorable image of Chili's Grill & Bar
- Maintains a favorable working relationship with all other company team members to foster and promote a cooperative and harmonious working climate that will be conducive to maximum team member morale, productivity, and efficiency/effectiveness.
- Assists other team members as needed or when business needs dictate.
- Ensures bar and restaurant guest drink orders are filled quickly and according to recipe.
- Ensures daily bar inventories correspond with bar register totals and bar register is balanced
- Keeps bar area neat, clean, and properly stocked.
Qualification Standards
- Ability to operate POS system, make change, and accurately conduct credit card transactions.
- Ability to account for all monies (balance) at end of each shift.
- Ability to calmly respond to angry or intoxicated guests and call to attention of a manager.
- Stands 100% of shift.
- Reaches, bends, stoops, shakes, stirs, and wipes frequently.
- Lifts up to 30 lbs. several times per shift.
- Ability to clearly verbalize and respond to guest.
- Ability to read menu.
- Frequent immersion of hands in water.
- Ability to effectively request and review identification for age verification from each guest, as required by state and local laws.
- Complete and pass the Responsible Alcohol Service (RAS) class with an 80% or better score in compliance with Pacific Meritage policy and/or State requirements.
If you need any accommodation from the Company to enable you to perform essential job functions, please let us know at time of hire.
Our Story
Chili's was born in Dallas, Texas in 1975. Since then, we've boldly claimed our place in the casual dining industry as the place to go for Big Mouth burgers, house-smoked ribs, full-on fajitas, and hand-shaken margaritas! With a legacy deeply rooted in service, hospitality, and giving back, we are committed to delivering the best experience to every Guest, every day. Our Team Members work in a positive environment that is committed to our Purpose to Connect, Serve, and Give to Create the Best Life.
Job tags
Salary
$12.75 - $14 per hour
