Location
Lenexa, KS | United States
Job description
The IoT Connectivity Specialist is a technical, but customer-facing role within Marel.
The IoT Connectivity Specialist will perform, and support the introduction, of the installation, customer training, and service of Marel-connected products installed at different customer locations in North America.
A person in this role is technically capable and can configure the Marel hardware and software platform, as well as analyze and fix technical issues. This role also delivers on-site technical services and remote support for customers, and internal training and mentoring for Marel Customer Center teams, so extensive travel is expected as part of this role.
They will also provide hands-on technical customer service support and knowledge of hardware and software applications and have detailed knowledge of networked data acquisition systems, embedded firmware, and cloud analytics.
Work closely with Software Engineer(s) and Product Manager(s) to improve the product and make our customers successful by analyzing system data, resolving technical issues, assisting with documentation, and training, and providing our customers with the best solutions and recommendations.
What you will be doing:
- Building knowledge of connectivity products within the Customer Center commercial and technical teams
- Work alongside the Marel Connectivity Project Manager for the onboarding, turn-up & test, and post-install support for Marel-connected products.
- Participate in installation planning meetings both remote and on-site if required to prepare the customer for using Marel-connected products.
- Provide knowledge of security requirements for IoT devices and their associated software applications.
- Travel to support onsite Marel-connected product installations when needed.
- Training of subregional technical staff on the implementation and benefit of the solutions
- Onsite installation and user training of Marel-connected products at customer locations.
- Train and mentor Marel customer-facing service teams,
- Troubleshoot issues upon first contact to obtain resolution or when necessary, perform the appropriate escalation.
- Collaborate with Cloud support on developing a support environment for Marel-connected products.
- Creates knowledge base articles both for new configurations and for solving known issues.
- Support O-series connectivity solutions in the field in conjunction with Marel Software Development.
- Strong customer-facing skills alongside internal stakeholder management
- Perform other customer-related duties as needed.
What we are looking for:
- Professional in configuring and deploying Marel-connected products.
- High analytical and problem-solving skills.
- Strong hands-on analysis and troubleshooting skills.
- Excellent written, oral, and presentation skills.
- Thrive in a constantly evolving and growing environment.
- Demonstrate accuracy and attention to detail.
- Bring their sense of initiative, energy, and enthusiasm to work.
- Good people skills and works well within a team.
- Base knowledge of Windows operating systems on PCs and servers.
- Base knowledge of networking, which can be developed upon.
- Familiar with remote access-related hardware/software utilities/service products.
- Ability to train others and to communicate value and functionality
- Willing to travel abroad (up to 60%).
- A strong desire to learn within this growing area for Marel.
Education, Knowledge and Experience:
- University degree or qualified certification, or a solid base of experience of the Marel portfolio.
- Understanding of communication and industrial data collection from systems such as sensors, controllers, and machine control solutions.
- Strong English skills, both written and verbal. Experience with and comfort working in multi-cultural, multi-discipline organizations is an advantage.
Why work for Marel:
- Join a global leader in the field of production control systems with an ambitious growth strategy in the digital domain.
- Be part of innovative digitalization projects with new technology platforms.
- Be part of a diverse, multi-cultural workforce.
- Be part of an entrepreneurial and innovative company.
- Work in a highly stable industry.
Altogether, we offer an exciting and challenging job in an organization with a ‘hands-on’ mentality, an open and informal atmosphere, short lines of communication, and entrepreneurship.
Commitment to Global Safety
As a Marel employee you are expected to respect internal rules and actively contribute to the delivery of the corporate Safety policy and guidance to ensure Marel is a safe place to work.
Marel Vision and Values
In partnership with our customers, we are transforming the way food is processed. Our vision is of a world where quality food is produced sustainably and affordably. Marel’s core values are: Unity, Innovation and Excellence.
Interested?
If you’re looking to join an international company with a great culture, flexible working arrangements, career growth and development opportunities then click apply now and include a resume!
Please send us your application through our website. As we are constantly looking for FSEs at Marel, please send us your application as soon as possible. Interviews will be conducted on a rolling basis. For further information about the position, please contact our recruiter: Eric Barre via email: [email protected]
Marel does not accept unsolicited applications from third party recruiting agencies.
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