Sr. Credit Card Ops Specialist

Location

Dubuque, IA | United States

Job description

*Open to any location in Iowa footprint*

At MidWest One, our people are number one in everything we do. We are a community bank with a culture based on integrity and customer care. The people on our team are the foundation of our success. If you're ready to work for an organization that values you, develops your talents and helps you grow personally and professionally, then look no further.

This position is an intermediate-level role for the department. The Sr. Credit Card Operations Specialist is responsible for the day-to-day operations and accounting of the department with customer-centric care being at the core of their performance strategy. Through the practice of pre-defined service standards, this position’s focus is systems support, reconciling accounts, serving customers, preparing reports, and monitoring processes to ensure we are providing a strong customer experience.

• Serves as a liaison with credit card vendors, along with management, completes necessary paperwork for system updates and troubleshoots system-related issues.
• Monitors system-generated reports and reconciles transactions posting to checking and general ledger accounts for the department. This includes identifying, researching, and clearing of discrepancies in a timely manner.
• Conducts time-sensitive maintenance relating to consumer and business customer requests, including the posting and handling of payments, with accuracy. Obtains necessary information to complete customer files as required by policy and regulation.
• Proactively monitors card disputes and/or fraud claims ensuring the timely and compliant delivery of services from third-party dispute resolution vendor.
• Identifies and analyzes service issues, resolving them to the customer’s satisfaction in accordance with bank-wide and department standards. Uses all resources to escalate and resolve complex issues.
• Addresses, research, and responds to customer complaints, documenting the resolution per Bank’s policy.
• Prepares, distributes, and submits (when applicable) monthly and quarterly reports to team members and credit card vendors.
• Represents the bank in a professional manner. Communicates effectively in verbal and written communications.
• Serves as backup to Lead Credit Card Services Specialist.
• Additional duties as assigned

The Perks!

• Competitive base compensation with additional performance-based incentives (incentives vary depending on role)
• Career development and c ontinuous learning opportunities
• Paid Time Off, Paid Holidays, Parental/Grandparent Leave, and more
• 100% vested 401(k) Retirement Plan with company match
• Medical, Dental, and Vision insurance
• Flex spending plan & Health savings accounts with employer contribution
• Student Loan Debt Reduction Program & Tuition Assistance Plan
• Employee Stock Ownership Plan
• Employer provided group life insurance with option to purchase additional life insurance for you and your family members
• Employer provided long term and short term disability insurance
• Additional Insurance options to meet your personal needs: Critical Illness and Accident insurance
• Wellness Program
• Free banking services and other financial services discounts
• Take Your Dog to Work Day in June
• Employee Rally Day- a day of celebration and recognition !

• Associates degree or equivalent combination of education and related work experience
• Three to five years of banking experience preferred.
• A working knowledge of credit card issuance programs.

We  RISE by lifting others.  RISE stands for Retention, Innovation, Support, and Empowerment. Through  RISE we aspire to create and sustain a culture of diversity, inclusion and belonging at work and in our communities. Our commitment to  RISE is reflected in our operating principles, people and culture. We pledge to continuously learn, so we can understand and support the differences of individuals, embrace each other's strengths, and provide opportunities for all of us to work toward and achieve our full potential.

Now that you know more about us and the position, next step is for you apply so we can learn about you!

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Salary