Director, Revenue Operations Scaled Services, Enablement and Support (Walmart Business)
Location
Bentonville, AR | United States
Job description
What you'll do at
Position Summary...
What you'll do...
Walmart Business is driven by a meaningful purpose: to save time, money, and hassle for businesses, nonprofits, and governments, allowing them to focus on their vital missions. This goal goes beyond just selling goods. It's about helping entrepreneurs grow their businesses and support their families, enabling nonprofits to maximize donor funds for better service, and assisting governments in improving services for residents.
As the Director of Revenue Operations for Walmart Business, you will work closely with and support the Sales team to execute and reach their goals and financial targets. You will lead a team spanning Go-to-market (GTM) Enablement, GTM Strategy & Planning, Sales Operations, Commercial Technology, and Customer Onboarding. You will drive the development and maturity of these capabilities to reach their full potential. This role is embedded in the Sales organization and reports into the Group Director of Sales.
What You’ll Do:
- Partner with the Sales Directors (Commercial, Nonprofit, Public Sector) to optimize how Revenue Operations supports the Sales team (e.g., training, GTM plays, sales collateral, customer onboarding)
- Work closely with the broader Strategy and Finance team to ensure alignment with strategy and execution (e.g., long range plan, annual operating plan, and OKRs tied to quarterly GTM plays)
- Work with Marketing to ensure all Revenue Operations materials / assets are aligned with Marketing guidelines and processes
- Work with the Technical team to bridge Sales and Technology, coordinating platform needs, adoption, training, etc.
- Revenue Operations Strategy
- Serve as a thought partner to Group Director, Sales as well as Sales and Marketing leadership to drive the development and maturity of the Revenue Operations capability, providing the direction and roadmap
- Build and coach the team, onboarding outside partners (as needed) to ensure capability is well-rounded and enabled to meet the needs of the Sales team
- GTM Enablement
- Oversee the design and deployment of integrated GTM plays, aligning commercial missions with broader organization goals and ensuring all enablers in place to successfully execute (e.g., defined process/win room cadence, collateral/assets, etc.)
- Ensure winning sales behaviors and best practices are being analyzed, documented, and widely shared across the organization
- Oversee sales trainings, coordinating with the Sales Directors to understand focus areas for training / asset development
- GTM Strategy and Planning
- Oversee maintenance of market opportunity and prospect database, sharing segmentation and prioritization of accounts
- Review account / territory planning and processes for setting goals, rules of engagement, coverage, and capacity
- Develop and ensure pipeline calculation and forecasting methodologies are broadly understood across the organization
- Drive the weekly / monthly / quarterly / annual pipeline and forecasting processes, and develop pipeline insights and metrics
- Sales Operations
- Share commercial insights and rep performance metrics with Sales leadership, defining process to track / manage ongoing quota and compensation attainment
- Drive the sales rhythm, spanning annual, quarterly, monthly, and weekly inter-functional meetings, broader interlocks (Sales-Marketing, Sales-Care), and GTM plays (e.g., win room)
- Commercial Technology
- Ensure business needs and commercial model are effectively designed for, integrated, and enabled through supporting platforms (e.g., SFDC configuration, user and data management, etc.)
- Oversee adoption and training of applications, sharing metrics with sales and technology leadership and driving asset creation (e.g., user guides, process documentation)
- Customer Onboarding
- Oversee the onboarding and ramp of new customers, ensuring accounts are successfully configured to meet customer needs and expectations and drive GMV
- Develop customer training and support materials, working with Account Executives and Customer Care
- Share key metrics with the broader organization (e.g., customer satisfaction, time to first order, etc.), improving capability development and efficiencies
What You'll Bring:
- Advocating for our organizational customers
- Acting as an intrapreneur—leveraging Walmart assets and building new capabilities
- Communicating with intent
- Using data-driven decision making
- Handing off excellence to teammates, and expecting the same in return
- Recognizing there’s no room to say “my side of the ship isn’t sinking”
Minimum qualifications:
- Education and experience
- BA/BS Degree
- 12+ years of experience in B2B and/or Enterprise sales, with demonstrated success in building and managing the Revenue Operations function
- Skills
- Proficient in Salesforce, Microsoft Office Suite, and other sales tech stack software
- Ability to lead, inspire, and coach a team to support achievement of financial goals and metrics and improve organization capabilities
- Exceptional communication and interpersonal skills to collaborate effectively
- Industry knowledge
- Familiarity with B2B retail and procurement, ideally in the commercial sector
- Understanding of the competitive landscape and key players in B2B retail
- Adaptability
- Ability to operate effectively in a fast-paced, evolving environment
- Willingness to adapt to changing priorities and market conditions
Location: Bentonville, AR or Dallas, TX.
The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.
Benefits & Perks:
Beyond competitive pay, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Equal Opportunity Employer
Walmart, Inc. is an Equal Opportunity Employer – By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions – while being inclusive of all people.
Who We Are
Join Walmart and your work could help over 275 million global customers live better every week. Yes, we are the Fortune #1 company. But you’ll quickly find we’re a company who wants you to feel comfortable bringing your whole self to work. A career at Walmart is where the world’s most complex challenges meet a kinder way of life. Our mission spreads far beyond the walls of our stores. Join us and you'll discover why we are a world leader in diversity and inclusion, sustainability, and community involvement. From day one, you’ll be empowered and equipped to do the best work of your life. careers.walmart.com
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in business, marketing, communication, digital media/advertising, or related area and 5 years' experience in campaign management, business development, market development, or related area.
Option 2: 7 years' experience in campaign management, business development, market development, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
6 years' experience in account management., 6 years' experience in customer-facing role., 6 years' experience in digital media., Leading cross-functional teams, Master's degree in business, marketing, communication, digital media/advertising or related area and 4 year's experience in campaign management, business development, market development, or related area., With CRM.
Primary Location...
2403 Se J St, Bentonville, AR 72716, United States of America
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