Sr System Support Engineer
Location
Burbank, CA | United States
Job description
Job Summary:
This role is in the Data Platform and Integration Team. We are responsible for providing day to day management and oversight of the technologies / services supporting numerous data & integration platforms across the Enterprise. The team is also responsible for data analytics domains including financial, HCM , Legal, Tax, and Intellectual Property. There are 4 distinct areas within the group, Master Data Maintenance (MDM), Data Integration, Data Warehouse, and Data Lakes on cloud-based and on-prem platforms. The ideal candidate with have deep technical expertise coupled with functional experience with the platforms assigned. Specifically, this role will work with technology partners, users and business stakeholders for a particular group of application technologies.
Responsibilities:
- Working with the following technologies to achieve business goals
- Data Platforms
- Snowflake
- AWS Service knowledge like S3, Lambda
- Data Warehouse/ Data Modeling concepts
- SQL, PLSQL & Java scripting
- Python
- Data Integrations
- Informatica IDMC/PowerCenter or any ETL tools
- Data Pipeline Concepts - ingestion/transformation
- Information protection/Encryption
- Globalscape
- Web Services
- Application Ecosystems
- HCM - Workday
- SAP ECC/S4
- Splunk
- BI Tools like Cognos, Tableau
- Solution Support
- Act as the technology subject matter expert, partnering with technology stakeholders and clients to both address issues and recommend/implement enhancements
- Investigate and resolve production related issues in a timely manner from end user (UI) to persistence layer
- Identify and mitigate risks to the service delivery and proactively address and resolve issues before they impact service levels
- Drive the technical recovery of major system outages, interfacing with numerous stakeholders including external vendors or outsourced service delivery teams
- Develop and maintain technical documentation to help ensure that support can be efficiently performed and the impact of future requests can be assessed
- Monitor service performance and recommend areas of focus for continuous improvement initiatives, including application performance management
- Participate in on-call schedule or rotations (where applicable)
- Vendor Management
- Oversee vendor/partners in the timely resolution of incidents/problems/requests, ensuring service level and quality targets are met.
- Gather requirements for minor enhancements and oversee the resultant product from the vendors
- Implement continuous improvement on existing technical solutions
- Drive the adoption of agile development methodologies, focusing on improving the velocity and quality of delivered work products through DevOps practices and automated testing
- Partner with the application security team on the implementation of “security by design,” ensuring that all solutions meet security standards
- Work collaboratively with other teams (QA, UX, Release Project Managers) to ensure that all project deliverables are on time and high quality
- Participate in periodic problem analysis meetings and post implementation reviews to document learnings and ensure the continuous improvement of the IT services
- Engineering Support
- Design and implement technology solutions in partnership with Solution Architects, Product & Engineering Managers in support of business objectives
- Be a champion for operational excellence by ensuring technology delivery and support functions are efficient, easy to execute, simple to consume and effectively measured
- Ensure application solutions meet business expectations through capacity, performance and availability management.
- Coordinate the development and on-going maintenance of Disaster Recovery plans
- Develop and maintain the technology currency roadmap
- Help define engineering support best practices and provide technical mentorship
- Oversee the respective security and vulnerability management activities
- Research third party products and solutions to provide added business value
- Recommend and initiate New Technology analysis for application initiatives
- Maintain a moderate level of technical expertise by keeping up-to-date with the latest applicable technical changes/ knowledge
- Maintain awareness of standards, guidelines, industry trends, etc.
- Leadership Skills:
- A self-starter, who can effectively navigate a complex organizational structure, achieving results through
- influence and collaboration.
- Establish and manage effective working relationships in a matrix environment with other departments, groups
- and staff with whom work must be coordinated or interfaced. Comfortable influencing to achieve desired outcomes.
- A person that can decide and act without having the total picture and is comfortable handling risk and uncertainty.
- Execution Skills:
- HCM domain and data technical expertise will be essential, as delivery will be accomplished in a matrixed environment of internal and external partners, and suppliers.
- Practical knowledge and applied experience related to development principles. This is a hands-on position with regards to people and code.
- A practitioner of the Service Management principles and can effectively proceed through review boards and other SA activities.
Qualifications
- Bachelor's degree in a related field
- Moderate technical Informatica/ETL, Snowflake expertise in the respective application platform/service
- 5+ years of experince supporting data integrity, migration and implementation projects
- 3+ years of experience participating in the full range of development activities (including but not limited to: code deployment, load/performance testing, integration testing)
- Participation in formal change management processes
- Experience working within an agile framework.
- Business acumen, with deep expertise in the HCM domain(s) as well as strong skills in the technology that supports the domain(s)
- Proven negotiating and consensus building abilities.
- Experience with application monitoring technologies; New Relic, DataDog, Synthetic Transactions
- Experience with a variety of Software Development Lifecycle methodologies across waterfall and agile
- Exemplary communications skills
The hiring range for this position in USA - CA is $112,600.00 to $151,000.00 per year .The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.
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